Vanessa Sartini Email & Phone Number

Rochester, New York, United States

As a requirement of this position, I am a Licensed Health & Accident and Travel Accident insurance agent in New York State and Vermont. This includes maintaining a thorough knowledge of relevant New York and Vermont insurance regulations.In addition to responding directly to inquiries from prospective members seeking Medicare Advantage plan information, I support the outside sales team by generating leads, making referrals, and setting appointments. I also recruit attendees for group sales meetings and assist applicants in completing online enrolment forms. On a day-to-day basis, I answer callers’ questions regarding their eligibility, benefit interpretation, and cost sharing for MVP’s Medicare Advantage insurance plans. This includes explaining various plan benefits and qualifying prospects based on company and federal guidelines.I am part of a four-member inside sales team that consistently meets or exceeds its quarterly goals for number of call fielded and number of members enrolled. Other activities include cultivating relationships with community organizations (e.g., Office of the Aging) and financial planning professionals to provide health coverage for seniors that they serve.I also conduct virtual meetings and seminars to promote MVP Medicare product offerings to targeted audiences, and support outside sales team by attending community-based events to promote Medicare products.The details of all my member interactions are documented in MVP’s customer relationship management (CRM) application.

Rochester, New York Area

My primary responsibility was working with local and out of area provider offices to obtain medical records for annual chart reviews under strict deadlines. I scheduled provider office appointments and managed relationships with physicians and medical office staff to secure their cooperation in meeting record review requirements. I used a variety of technology to gather and migrate confidential patient information from physician offices into MVP databases (Chart 4.0, EPIC, Medent, PMP, Legacy Mac, Care 360, and Chart Maker).

Rochester, Ny

Primary responsibility included contacting and servicing OB/GYN and primary care practices in Rochester, Buffalo, and Finger Lakes regions of Upstate New York to represent birth control and hormone replacement pharmaceuticals.In addition to maintaining an in-depth product knowledge, I successfully implemented marketing strategies that achieved revenue and profitability objectives within my assigned territory.

Rochester, Ny

In this role, I appraised processes that evaluated new products (coverages) and procedures prior to their rollout. In addition, I developed and maintained relationships with physicians’ offices and oriented their office staff to MVP’s policies and procedures. This also included designing and delivering educational programs for healthcare professionals.I facilitated focus groups to identify key issues and promote communication between stakeholders, and identified and documented key issues, making recommendations for process improvements.

Rochester, New York Area

Provided support for sales presentations both in house and in the field. This involved consulting with customers to inform them about products and services, with a focus on the senior care market. Developed leads and followed them through to closes.Chosen to supervise and coordinate inside sales staff activities in the absence of the manager.Responded to inbound calls and made outbound sales calls.Developed and implemented phone techniques that increased sales.Monitored phone sales activities and presentations to ensure compliance with company and HCFA (Health Care Finance Administration) sales and communications guidelines.Represented MVP at health fairs and special events. Provided education and increased awareness of product benefits and features.

Rochester, Ny

This position involved functioning as a liaison between MVP, Caremark and members to respond to and resolve problems specifically with pharmaceutical issues. One key responsibility was researching and verifying claims and member eligibility.