Business Improvement Team

Post Graduate Teaching Assistant for Business Data Visualisation

Designed automailers,analytical reports using SQL databases post reformating,extracting, cleaning and aggregating text/numeric data.Trained a team of 3 consultants in dashboard design and reporting using Service Now,Tableau.Worked closely with the higher leadership including the Vice President shadowing him in leadership meetings.Compared 40 clients to discover patterns around when cases/tasks start to taper off post client goes live using Service Now Reporting tools &… Show more Designed automailers,analytical reports using SQL databases post reformating,extracting, cleaning and aggregating text/numeric data.Trained a team of 3 consultants in dashboard design and reporting using Service Now,Tableau.Worked closely with the higher leadership including the Vice President shadowing him in leadership meetings.Compared 40 clients to discover patterns around when cases/tasks start to taper off post client goes live using Service Now Reporting tools & Tableau.Designed interactive dashboards on Service Now platform to track pending incidents,resolution rates,changes,problems and tasks. Prepared release implementation plans ,monitored and managed end to end implementations and provided post release support. Performed root cause analysis on issues faced during implementations. Show less

Received client appreciation award for analyzing raw data stored in different formats related to customer payments post extracting it from various database tables to generate business insights for Client Business leaders and Business Analysts.Reduced manual monitoring effort by designing a multiuser web application tool which extracted data from databases post cleaning,transforming and aggregating data from various application tables and databases.Reconciled financial bucket accounts… Show more Received client appreciation award for analyzing raw data stored in different formats related to customer payments post extracting it from various database tables to generate business insights for Client Business leaders and Business Analysts.Reduced manual monitoring effort by designing a multiuser web application tool which extracted data from databases post cleaning,transforming and aggregating data from various application tables and databases.Reconciled financial bucket accounts using SQL and Excel,prepared adhoc business reports post cleaning ,reformating,filtering and aggregating payments related data.Designed Service Management monitoring dashboards adhering to ITIL principles using visual analytics tools such as funnel reports,pivot reports,pareto analysis etc.Analyzed performance of a web application using IIS logs, improved performance of a stored procedure replacing a wild card search in numerous data xml's by an equivalent XQuery.Established myself as a technical SME for payment systems in UK such as CHAPS,BACS,IBDE,Cards and SWIFT payments.Provided end to end production support from the user interface to the back end for various highly sensitive live payments applications of a leading UK based building society. Show less

I started my career as a Associate Software Engineer.Post learning the fundamentals of Retail Banking along with technical skills such as C#,ASP.Net and SQL I joined a Banking Project where i spent most of time working on SQL queries and supporting critical production applications.