Victor Menezes Email and Phone Number

As a Splunk and SOAR architect, I'm responsible for managing and optimizing large-scale environments with extensive data ingestion and search volumes. Currently overseeing over 300 indexers across different clusters, handling an environment with a combined ingestion rate of over 50TB per day and an average of 2 million+ searches daily.In my role as a product owner and architect for SOAR, I am responsible for writing processes and best practices, enabling efficient usage and streamlining incident resolution, also automating the governance with self-healthcheck playbooks, ensuring optimal data retention and monitoring error/failure health scores. I manage a three-environment pair, overseeing 650+ playbooks and around 30k actions per day. I collaborate closely with users, reviewing their use cases and providing reusable custom functions to enable targeted automations for enhanced tracking and control within their playbooks.As a Splunk architect, I focus on designing, driving, and implementing automation initiatives to reduce repetitive tasks, simplify onboarding and access requests, and facilitate external integrations. Additionally, I have deployed self-healing automations to address critical errors in the Splunk core infrastructure, preventing cluster disruptions and proactively restoring affected nodes, along with automations for backing up objects and configurations on Splunk core infrastructure, based on their roles, significantly speeding up potential disaster recovery actions.To ensure optimal performance, closely monitor the overall health of our Splunk core using internal (Splunk) and external (Dynatrace) dashboards powered by custom Splunk-generated metrics. This enables me to quickly identify outliers that could impact user experience and proactively take remedial actions.

Continuing my path as Splunk administrator at Dell, I have been also working with Splunk SOAR (Phantom) as Architect and Application Owner, responsible for building up the whole environment and customizing it to fit our needs at Dell. Currently offering SOAR for several internal teams with 300+ active playbooks and automations for automatic remediation/investigation along with partnership on the security orchestration part of Phantom at Dell. In addition to that, being responsible for the API integration part from Splunk with Dell Digital Cloud to offer our users a frictionless request way to get monitors deployed, and providing consultancy for other internal teams to develop the same level of integration.

As Splunk administrator, I work with Splunk deployment across our infrastructure to collect the data, managing data filtering and complex extraction to transform raw logs into structured data by extracting complex fields from different types of log files using Regular Expressions.As part of innovation, working also with automation of tasks and features by using the native API structure, Control-M and Bladelogic Server Automation jobs running custom scripts to either proactively identify situations that could harm us and fix them before that or remediate unexpected events in a 24/7 schedule. I’m also the currently SME of integration with external apps such as ServiceNow, enabling Splunk ability to transform events into events in the ITSM tool.Monitor and track Splunk performance problems along with the customer and interfacing recurring sessions with the vendor.Started in 2019 to work with Splunk Phantom SOAR tool, becoming the technical owner and currently certified as Phantom Administrator by Splunk.

Responsible for the second level of support (L2 analyst) for IT division of Dell Technologies company, providing 24x7 coverage through assigned shifts and on-call rotations. Supporting critical production applications and working closely with Development, Automation and Testing Teams, as well as various shared services groups (vendors) in order to maintain our portfolio of enterprise applications and their correlated working properly during all days and nights.In the principal accountabilities, I would highlight the Ticket Management to analysis and prevention of root cause, Crisis Management during crisis conditions/bridge conferences, Knowledge Management developing and documenting of key support aspects, Customer Interface interacting regularly with global team members and Change Management for the launch of new code into production during the scheduled maintenance windows.I would also point it out the daily contact with technologies such as Microsoft Visual Studio Team Foundation Server (TFS), Microsoft System Center Operations Manager (SCOM) Servers and System Center Configuration Manager (SCCM), Oracle Enterprise Manager (OEM12c), BMC Control-M jobs scheduling routine/servers, Unix-based OS and third-party monitoring, management and data-related applications, ServiceNow ticket/event management.

Working providing internal business support within the Finance global critical applications of HSBC in Brazil, working together with India and China teams. Business user support via phone, mail, support tool or even video conference, in order to provide a high level support ensuring the more understanding of the user's issues and designing a more specific and quick solution.Working with technologies like ControlM (automation), Oracle, MSSQL and SyBase (database), Ticket manager tools based on ITIL best pratices (CA Service Desk Manager and IBM Rational Jazz), Services monitoring by Geneos Active Console and XMatters.Working straightly with other support locations on USA, United Kingdom, Mexico, India, China, Hong Kong and others, providing IT solutions to our business users over the world.

Responsible for the Night Shift Operation's team management. Crisis management, dealing with critical issues that could do or that have already done any kind of impact for our customers or for our infrastructure, even if the final customer is not directly impacted, avoiding financial or reputational loss.Change management based on the ITIL best practices used daily in the work environment, checking and auditing change tasks in order to optimize the results and the objectives achieved with excellence.Ticket manager, dealing with incidents, requests and events control, avoiding SLA breaches and reducing backlog. Quality audit on every support area, helping to the Policies Management area with the design or implementation of new operational processes.

Responsible for the Technical Support department of the company, acting mainly as Technical support and Infrastructure advisor. Also acting with the implementation of new process and support routines, support and maintenance of the systems developed and distributed by the company itself (Telecom area), workload automation, backup, load monitoring and crisis management.Pro-active monitoring by using custom applications with performance data and relevant information on a dashboard and via automated alerts by phone, SMS and email.At infrastructure area, I was responsible for the whole company's IT infra with administration and maintenance of the applications, UAT and Development servers (physical and cloud), ensuring the availability of our services and systems to our customers.

Working with the Integration team of TOTVS BH, I was responsible for providing a high-level production support to our customers and partners on daily basis.Support to the team with consulting and training, even to our customers and interested parties.In the Technical support area, I was also responsible for the ERP configuration and customization of the TOTVS Customer Relationship Management application's modules.Responsible for the QA and first environments preparations of TOTVS Connector, an application designed to be an ETL tool to manipulate data between TOTVS DB and many other data sources, like text files, SQL Server, Oracle, SyBase, PostgreSQL, Access, etc.As Microsoft Dynamic CRM's consultor, responsible for the installation and configuration of this system in the customer's environment, from the very beginning, starting with Windows Server Infrastructure configuration (installing Web Server, Active Directory, Database servers and Exchange to enable a mail router for the application)

Responsible to provide software-level support to the ATM machines of Mercantil do Brasil Bank using remote access or supporting the bank employees over the phone, providing technical assistance once needed. Pro-active system's monitoring and maintenance of the cash machines of bank's agencies on all national locations where the bank runs its business. Incidents management on cash dispensers requesting, if needed, local maintenance/replacement (hardware) at the ATM, CD or TPG machines, provided by Diebold Procomp partner.

Training and Technical support to users on the many administrative areas of CPOR/BH, acting mainly with network management, communication services and resources and deployment of computers used in the Military School of Belo Horizonte by the teachers or contractors on the administrative areas.

Technical support to IT Infrastructure and computers, support ticket management and internal quality management reports generating (BI)