Vittorio Schiaffino Email & Phone Number

San Diego, California, United States

- Reduces cyber and information security risks by proactively and reactively remediating vulnerabilities.- Within the Identity and Access Management (IAM) framework and with an emphasis on completeness; effectively and efficiently process onboarding, access changes, and termination requests which can span multiple teams.- Investigate and remediate.

San Diego, California, United States

• Acts as a resource for end-user technical IT support requests as well as identifies, researches, and resolves information system-related problems.
• Supports troubleshooting and repairing hardware and software problems on end-user computer workstations, peripherals, Cisco phones, etc.
• Assists with building, configuring, and installing laptops, desktops, and other devices.
• Supports analytical, technical, and administrative activities in the installation of new and/or expansion of existing systems.
• Assists with installs, troubleshooting, repairs, and maintenance on any associated hardware, operating systems, application software, and data-communication equipment.
• Builds and maintains a knowledge base of problem resolutions, troubleshooting techniques, and recurring issues for use by the IT staff.

San Diego, California, United States

• Acts as a resource for end-user technical IT support requests as well as identifies, researches, and resolves information system-related problems.
• Supports troubleshooting and repairing hardware and software problems on end-user computer workstations, peripherals, Cisco phones, etc.
• Assists with building, configuring, and installing laptops, desktops, and other devices.
• Supports analytical, technical, and administrative activities in the installation of new and/or expansion of existing systems.
• Assists with installs, troubleshooting, repairs, and maintenance on any associated hardware, operating systems, application software, and data-communication equipment.
• Builds and maintains a knowledge base of problem resolutions, troubleshooting techniques, and recurring issues for use by the IT staff.

Phoenix, Arizona Area

• Provided IT support for clients in need. Primary duties entailed responding to residential and small-business customer queries in-person, via telephone, and email to support with implementing, modifying, and.
• Troubleshot and serviced Windows 95, 98, Millennium Edition, XP, and Vista operating systems.
• Set up local area networks as well as various computer peripherals.
• Upgraded laptop and desktop computer hardware.
• Established and ensured internet security and network protection.
• Built functioning desktop computers equipped with Microsoft operating systems.

• Was an essential part of a management team focused on guaranteeing a profitable retail facility. Awarded twice for excellence and proficiency.
• Managed and executed payroll of 200 employees using KRONOS labor management software.
• Entrusted with facility keys and security codes and fulfilled store opening and closing procedures.
• De-escalated conflict while balancing company policy and return customer potential.
• Created and executed merchandise price changes for thousands of items.
• Reinforced merchandise sales capture rate.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Activities and Societies: MIS Society - President, former Director of Student Outreach.Dean's list recipient: Fall 2018, Spring 2019, Fall.

Associate In Science - Business Administation, Business Administration - Management Information Systems

Activities and Societies: Calculus TutorDean's List