Virginie Schmetz Email & Phone Number

WUSC is a Canadian non-profit organization working to create a better world for all young people. We bring together a diverse network of students, volunteers, schools, governments, and businesses who share this vision. Together, we foster youth-centered solutions for improved education, economic, and empowerment opportunities to overcome inequality and exclusion in over 15 countries around the world.Interested to know more? Head to https://wusc.ca !At WUSC, I (mainly):✓ Support full-cycle recruitment not only for our Canadian team, but also in a few countries in which we have offices. I am there for candidates at every step of the way, coach hiring managers on recruitment efforts and foster partnerships to keep in touch with talents out there✓ Onboard new team members in Canada and new Country Directors overseas, to make their first day and following few months go smoothly✓ Manage our staff e-learning platform and create new training content✓ Am a point of contact for HR-related questions✓ Manage our intranet websites for HR-related content✓ Do all this in two languages (English and French)

Toronto, Ontario, Canada

✓ Responsible for all benefits administration (health & dental insurance, retirement plans)✓ Support employee onboarding and integration✓ Manage and maintain employees’ records and files✓ Employee support: manage queries, prepare letters of employment✓ Manage the company’s recognition platform (Kudos)✓ Process changes in the HRIS (Dayforce)✓ Administrative support for the HR team (invoices processing, reimbursement, point of contact for the various providers)

Toronto, Ontario, Canada

Full title: Bilingual Employee Services Consultant - Global HR Services- First line of contact for employees, managers and pensioners, for all inquiries on HR policies and procedures- Specialized in Employee Relations Tier One support – first level of employee concern, performance issues and misconduct cases

Turin, Piedmont, Italy

Humanitas is an important Italian Healthcare group, counting 8 hospitals and numerous polyclinics, mainly in the regions of Lombardy and Piedmont. As an HR Generalist in Turin (Piedmont), my main duties were: ✓ Full-cycle recruitment for 3 hospitals in the group (around 10 open positions at any point in time) ✓ Onboarding process of new collaborators (~10/month) ✓ Phone and email support on HR queries, policies and procedures ✓ HR management processes for almost 400 employees ✓ Reporting and cost management of independent contractors ✓ Work towards Quality certifications (OHSAS18001, Joint Commission)

Dublin, Ireland

My day-to-day work was strongly characterized by both meticulous planning and scheduling, and a strong people-oriented component.My mission as a Quality Coach: strive to improve and sustain quality SLA for all teams by:✓ Develop and coordinate department-wide (200 employees) Quality projects involving different teams✓ Coach employees (20 Quality Analysts)✓ Streamline and standardize efficient quality processes in all teams✓ Manage and coordinate common initiatives between Dublin and Krakow sites✓ Selection of new team members

Responsible for quality, SLAs, and metrics of 30+ multilingual team members.My mission was to ensure that each team member had the skills and knowledge to be successful in its work, for example putting in place the following strategies:✓ Weekly feedback session✓ Reorganisation and follow up of the initial training period, in collaboration with the Training team ✓ Continuous Training Needs Analysis, presentations, workshops and individual action plans ✓ Change management to accompany all team members in a working environment in constant evolution As a result, my team always strived with SLA, our satisfied client doubled the commitment in their relationship with Arvato, leading to giving me the great opportunity to oversee a successful expansion in Krakow.Awards received: ++ Bronze Star company award ++ ++ 'Striver' client award ++ ++ 2 x Team Star company award ++

Dublin, Ireland

Responsible for approving policy compliance of online content for multiple markets in multiple languages (French, English, Spanish, Italian and Portuguese). Mentoring other agents and handling customer escalations. Thanks to my organizational skills and ability to develop other employees, I was appointed Training SME. During this period I trained new starters and facilitated their integration into the team, analyzed knowledge needs and prepared plans to fulfill them.

Belgio, Irlanda

Individual and small group classes for teenagers and adults.

Campinas, São Paulo, Brazil

Teaching internship for the Master degree 'Multiele'* Creation of didactic sequences for university students at A2-B1 level* Implementation of these sequences in the classroom.* Social Network: coordination and animation of class complements.

Master + Bachelor In French And Romance Languages And Literature, Langues Et Lettres Française Et Romanes, Distinction

Activities and Societies: Class President (2007-2010) Elected to the Faculty Council (2009-2010)Master: Option in Teaching French.

Master Erasmus Mundus, Learning And Teaching Of Spanish In Multilingual And International Contexts (Multiele), Grande Distinction

Activities and Societies: Stockholm: French conversation coordinator at the university language centreAwarded by a scholarship.

Master Of Business Administration - Mba, Business Administration And Management, General

Current status of completion recognized as equivalent in Canada to a Graduate Certificate with a focus in Business Administration by IQAS.

Diploma In Human Resource Management, Grade A - Distinction