Prabakaran Shankar Email & Phone Number

Technology driven competent professional with 7+ years of extensive experience in Web/Windows/Mobile Applications Design & Development, Hosting, Implementation and Delivery Management with hands-on experience in Project Management / Administration of Servers / Troubleshooting Network / TrainingComprehensive experience in all stages of Software Development Lifecycle (SDLC) including requirements gathering, business analysis, documentation, consulting, design, development, testing, implementation, support and services (Waterfall, Iterative, Agile Methodology)Client-centric, multi-functional expert: capable of managing / a large number of number of key clientele (domestic & international) for the organization; successfully developed & delivered customizations to support complex business requirementsInterfaced with clients from E-commerce, Retail, Entertainment, Educational domains; suggested viable customized solutions and cultivated relations with them for repeat business Expertise in planning project activities such as project initiation, scoping, estimation, tracking, change management, delivery management and implementing project plans within preset budgets and deadlinesMonitored project progress & outstanding issues and ensured the quality & timeliness of the deliverables & extended post-implementation support to team members by identifying defects, inconsistencies & errorsSkilled at monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes, with effective resolution of escalations within turnaround timeStrong problem-solving & technical skills coupled with decision-making for enabling effective solutions leading to high customer satisfaction & low operational costs

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  Technical Lead

  Zillion Technologies, Inc.

  Dec 2022 - Present - Chennai, Tamil Nadu, India