Engaged in a ServiceNow knowledge management/transfer initiative, with a focus on performing a current state assessment and gap analysis across the global knowledge management platform. Concurrent efforts included developing/updating policies, processes, and procedures. Reviewed and revised project artifacts to ensure process and procedure alignment with mandated business directives.

As a worldwide alternative legal services provider, Axiom delivers talent and technology solutions to Fortune 100 companies.Product DocumentationCreated user documentation, test scripts, release communications (adoption plans, release notes, test scripts and plans) and training materials in support of Axiom’s product offerings: Contract Organizer, Envoy Talent Management Platform, IRIS Analytics (Axiom’s proprietary reporting tool).and multiple IRIS (Salesforce) implementations. Solution-specific initiatives include GDPR (Global Data Protection Regulation), BREXIT, and M&A (Mergers and Acquisitions). IRIS (Salesforce implementation) For Credit Suisse, as part of a multi-year, large-scale implementation, developed end user documentation, training materials, test scripts and release communications for IRIS, Axiom’s cloud-based proprietary product suite. This Salesforce-based platform supports end-to-end contract management from contract creation, negotiation and execution. In an Agile environment, developed and enforced client documentation standards and best practices.Sales EnablementTo facilitate Axiom product knowledge, developed sales team reference materials for Axiom’s applications and offerings. These documents allowed new sales team members to quickly understand Axiom’s tools, technologies and value proposition.RFI/RFP DatabaseDeveloped a content library containing RFI/RFP responses based on Axiom's technology product offerings. This repository reduces rework while promoting consistent, cohesive content when responding to RFIs/RFPs. Data within this site is searchable, and may be filtered, sorted and exported to Excel.

HSI is a leader in emergency response, care and safety training. As a contract consultant, developed educational programs for Emergency Medical Services (EMS) responders. Created the following program elements for each HSI training topic: course blueprint, course guide, course exam, online storyboard, and video script.

The New York State Education Department developed an Education Data Portal (EDP) designed to make student data available to New York’s educators, students, and their families. Engaged as part of the team delivering the content management system (CMS). Working within an Agile development environment, bound by aggressive sprint-driven deadlines; developed and delivered user guides, technical design specifications, infrastructure documentation, and detailed decision documents.

ProVest LLC is a nationwide legal support services firm, providing service of process and related services to law firms, financial institutions, and insurance companies. Responsibilities included the following:• Developed an internal policy and procedure library for operational readiness and business continuity.• Documented internal business processes in support of replacing manual operations with automated processes.• Created release notes, requirements documents and change requests.• Participated in user acceptance testing.• Developed documentation for ProVest’s web portal and proprietary applications.• Implemented documentation standards and templates for IT-related content.

Parsons Responsible for developing and managing targeted technical writing solutions using a business-focused methodology. Planned and coordinated corporate-wide publications; including website content, case studies, reference guides, overviews, IT business value collateral, and newsletters. Key contributions:• IT Solution Library. Developed a document library of IT solution components designed to provide an understanding of technology solutions and associated business values.• IS Services Catalog. Documented new IS service offerings, as well as provided detailed information promoting the value these offerings provide. • Sales Support. Tasked with developing complete, concise and accurate RFP responses.• Business Development Reporting. Elicited requirements and performed needs assessments which were used to revise and streamline business development reporting practices. Created custom report templates and modified report output capabilities, which resulted in the elimination of redundant information.Wolters KluwerCreated and implemented a communication program aligning an internal development team and client in all facets of data center management and migration activities. Managed and administered project SharePoint sites. As part of an Operational Readiness and Assessment (ORA) initiative, concurrently led an effort to develop a policy and procedure library consisting of more than 170 documents related to all aspects of a large-scale data migration effort.Harvard Pilgrim HealthcareWorked with the Requirements Team to gather requirements and develop business requirements documents and process maps.