Vilaylak Sensouk Email & Phone Number

United States

Des Moines, Iowa Area

Resolve and respond to complex research inquires and complaints; working with customers, 3rd parties, lenders and internal departments. Work with different computer programs in order to process loans accurately and proficiently. Preparing and submitting documents, data and records according to department procedures and government regulations. Handle home mortgage payments for hazard insurance premiums, property taxes and other special transactions. Coding and renewal processing

Ames, Iowa

Supervised cleaning staff closely monitored job performance and reported issues to management. Investigated complaints regarding housekeeping service and equipment and took corrective action. Accepted accountability for all assigned building keys, master keys and access cards.

Des Moines, Iowa Area

Responded to phone calls from members and assisted them in finding an answer to their solutions, ensuring member satisfaction, Researched information using available resources from system provided by company, Entered new customer information and updated existing information into system providing an organized work setting, Routed phone calls to appropriate resources to ensure that members were assisted properly, further increasing customer satisfaction, Sent forms to members via email and mail as a way of communication and keeping members updated forming good relationships which in turn also increases customer satisfaction, Participated in weekly meetings with cohort members to brainstorm ways to ensure member happiness