Shalini Velumani Email & Phone Number

Slough, England, United Kingdom

Reading, England, United Kingdom

London, England, United Kingdom

Placito Software Solutions is an IT Services, Products, Training and Staffing Services company.• Cultivated strong client relationships across an account portfolio of 12+ Large strategic customers, leading all engagement phases from first touch and sales presentations through continuing outreach and support.• Acted as a trusted advisor for my customers (Poly, Johnsons & Johnsons, AXA, Tesco etc) and liaise with relevant internal stakeholders to address their needs.• Managed and resolved customers' issues proactively.• Drove adoption, retention, and customer satisfaction.• Organized NPS surveys on a regular basis that helped to increase average score from 6/10 to 9/10. Listened and shared customers’ feedback with cross-functional teams, analyzed customer data and metrics to identify trends, insights, and opportunities for improvement. • Managed new users and supported registration and onboarding. Organized quarterly business review meetings and monthly operations review meetings with customers.

Sunbury-On-Thames, England, United Kingdom

Alpha Wire manufactures, markets, and distributes wire, multi-conductor cables, tubing, and related products for electronic and electrical markets in the world. • Managed 32 B2B high value customers (Anixter, Allied Electronics, IEWC etc) across electronic and electrical line of business (Medical devices, Consumer Electronics, Aerospace/ Defense)• Achieved, increased team sales target (£ 50,000 per day), closed sales (projects) and participated in sales group meetings to setup targets.• Maintained and updated the customer profile and records, purchase history (sales/products) and reactions of prospects solicited.• Maintained regular dialogue with existing users in close partnership with Field Sales Account Executives• Followed up customer leads generated by sample request, specification download from Alpha Wire website, marketing campaign, call in, info and Europe email inbox by doing cold calls and emailing.• Responded in a timely manner to all customer request/ Enquiries (typical queries Product search, Pricing, Availability of product, Sample & Catalogue/ Brochure requests, Company information)• Ensured full registration of all projects followed by quotation.• Responsible for the full quotation process; ensured timely quotation follow-up.• Responsible for order entry onto the system, quotes, invoices and return authorization and processed credit requests, ensured good delivery of parcels to customers.• Assisted in the training of new Customer Service Reps.

Belfast, Northern Ireland, United Kingdom

Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle.Client is ASOS.• Provide warm, friendly and personal inbound customer service to prospective customers through inbound voice, email, web chat and social media • Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistant • Lead the team in providing professional expertise and embracing the client brand in every interaction with the customer making it an individual experience • Achieved daily target : respond to 70 – 80 inbound emails

Cergy, Île-De-France, France

Alcoa is the world's third largest producer of aluminium and is a world leader in the production and management of primary aluminium, fabricated aluminium, and alumina combined. • Responsible for managing B2B high value customers across aeronautical line of business (few of them are Airbus, B/E Aerospace, Eurocopter, Aircelle, G.M.T Kep Metal Tech etc) • Prepared quotations, made cost calculation and negotiated sales contracts with customers • Worked extensively with customers, responding to queries, checking stock, placing orders (order processing) and ensured deliver of goods to customers • Liaised with other departments like sales management, logistics, marketing, and tech-service to effectively close sales • Increased customer satisfaction rating by conducting regular meeting with clients to establish effective working relationship and address concern raised by them • Analysed and reported weekly sales data to senior management team • Achieved and increased sales target (around 24,000€ to 105,000€ for 4 months for G.M.T), and participated in sales group meetings to setup targets• Acquired new customers like Satinox Assemblage and Industral by providing competitive quotations • Developed presentation skills by conducting on-site product-demos and lab tours for visiting customers • Gained valuable experience in product, market, and sales strategy • Trained new employees on the system, the tasks and deal with customers

Bachelor'S Degree, International Business

High School, Sciences And Management Technologies, Specialty Marketing