Vladimir Shtytser Email & Phone Number

Courtenay, BC, CA

As a Technical Support and Integration Specialist, I play a crucial role in integrating dental offices across North America. I focus on resolving issues related to dental study uploads, AI pipeline model errors, and other related challenges. I coordinate closely with colleagues from the development, quality assurance, and success management teams to.

As a Success Manager at a leading online school for tech job training, I successfully guided over 100 quality assurance (QA) students through their learning paths. In this temporary role, I facilitated onboarding, provided personalized support, monitored progress, coordinated resources, and assisted with career preparation.

Resolved issues across diverse Bitrix24 SaaS product modules, encompassing CRM, e-mail client, marketing, and websites. Thoroughly examined performance logs, employing Kibana, SQL and PHP consoles. Cooperated with administrators, engineers, developers, resolving about 1500 issues with an overall positive rating of over 92%.

Implemented scrum workflow into our support operations and led collaborative meetings with developers, aiming to enhance communication, workflows, and issue resolution efficiency. This approach played a pivotal role in maintaining alignment and steady progress. Addressed intricate customer support cases linked to Bitrix24.Market integration apps.

Introduced and supported the company's in-house Rest API integration apps, focusing on seamless integration and issue resolution. Collaborated closely with developers to ensure optimal app performance and enhance customer experience. Actively engaged in bug tracking and gathering feature requests, contributing to ongoing product improvements. Created.

As an experienced Customer Support Specialist, I have overseen teams of 5–7 specialists and focused on quality control and process optimization. Collaboration in handling critical client cases and effectively delegating responsibilities allowed me to ensure smooth and efficient operations. Additionally, I successfully led weekly team meetings, fostering.

Distinguished myself as a dedicated Customer Support Specialist at Bitrix24, where I resolved over 7,000 client cases, contributing to a consistently high KPI of over 95% customer satisfaction for a diverse international client base. I advanced my professional expertise by studying and testing the product over 800+ documentation articles, resulting in the.

Successfully adapted to the IT environment, demonstrating a methodical approach and solid problem-solving skills. Gained basic SQL knowledge and applied it for troubleshooting purposes. Conducted remote access of client devices via TeamViewer, addressing various client cases. Engaged in manual testing, contributing to a better end-user experience.