For over 20 years, I have built and refined my project management skills by mastering a range of various roles and responsibilities, all with dedication to achieving on-time deployments while providing the best experience for the client. My profile is characterized by strong communication skills coupled with the ability cultivate team unity. I thrive on building strong client relationships through utilizing various methods to understand clients’ needs and processes. I am forward thinking when defining processes or providing input for product enhancements.Throughout my career, I have consistently strived to deliver the best experience with every project I have managed. I focus on the clients’ desired outcome and ensuring the tasks are thoroughly completed while maintaining visibility of the timeline.In my current role, as Senior Manager – Professional Services at TEOCO, I am entrusted with overseeing the Professional Services and Customer Technical Support teams. Ensuring implementations, client specific product enhancements, and support tickets are delivered efficiently and meeting expectations.
Listed skills include Telecommunications, Saas, Vendor Management, Managed Services, and 13 others.