Vickie Shultz Email & Phone Number

Remote

Maintain communication on project progress by facilitating status meetings with clients and internal teams to align project goals and resolve challenges.Collaborate with clients through project lifecycle by defining and refining business processes and procedures resulting in strengthen client relationships and increased trust.Manage and mentor Professional Services and Customer Technical Support Teams through standup meetings to encourage open conversation and team building while resolving production issues.Analyze and strategize solutions with internal product team to enhance the software based on client feedback to provide continual product growth.Design the application workflow per client’s process and procedures to deliver a proficient process flow with maximum automation.

St. Louis, Mo

Project manage new client implementations for Telecom Expense Management software applicationAnalyze business processes, review and define application feed interchanges between the application and the client’s systems Document training guides and conduct training of the Telecom Expense Management applicationSupport clients with software rollout and transition to customer service

St. Louis, Mo

SENIOR MANAGER – ACCOUNT MANAGEMENT/IMPLEMENTATIONS Project manage implementation of new client accounts for Telecom Expense Management softwareGenerate business plans and implement clients’ processes and procedures Supervise implementation team and oversee system set up for new clientsBuild metric reporting per senior management needsAccomplishmentsReduced new client implementation time from 120 days to 90 days to obtain account.Managed an audit for a major telecom provider with a time-line of 60 days resulting in cost reduction for the client of $1M.SENIOR SYSTEMS ANALYST Wrote business and functional requirements for creation of the company’s telecom cost management applicationManaged functional requirements testing for new application roll-outsTechnical support of the network cost management application for internal and external customersManaged the prioritization and scheduling of technical support issues