Vanessa Singleton Email & Phone Number

Greensboro--Winston-Salem--High Point Area

Greensboro--Winston-Salem--High Point Area

Winston-Salem, North Carolina, United States

Winston-Salem, North Carolina, United States

* Support for all IT Systems and for 400+ users: Including remote support for 18 retail stores locations and production facilities in Little Rock, AR, Asheville, NC, and here in Winston Salem.* Troubleshoot/Install Outlook 365, Sophos, Malwarebytes software for laptops and desktops.* Troubleshoot/Install hardware and software issues for all 5 locations. *.

Greensboro/Winston-Salem, North Carolina Area

• Field Nation Company 4.8 Star Rating
• Serviced all areas within a 0-3 hour travel radius of current zip code
• Over 76 Jobs Completed and 141 jobs completed as a service company
• Service Skillsets – Printers, POS Systems & Kiosks, Servers, Cisco Routers & Access Points, Desktop/Laptop Support, NCR Terminals, Hard Drive Replace\Repair\Reimage, Virus Removal, SCO Installs, Media Players, Helpdesk.
• Some Major chains I have serviced: Walmart, Five Below, Barnes & Nobles, Panera Bread, Zaxbys, Dunkin Donuts, Starbucks, Academy Sports & Outdoors, Guitar Center, Pepsi Co, PacSun, Gap/Old Navy, Saks Fifth Avenue.

Greensboro/Winston-Salem, North Carolina Area

- Worked with my team of techs to complete daily assignments of 7-10 PC refreshes.- Worked with SCCM to Image PC's from Win7-Win10 and get the correct softwares needed for each user.- Worked rotating shift to complete the deployments of the Win10 upgrades for staff computers.- Data Migration of users data.- Coordinated with users to make the transition.

Greensboro/Winston-Salem, North Carolina Area

- Upgraded Employee Systems from Win7-Win10. - Data Migrations for Dell Systems- Completed the Upgrades of both hardware and software of Dell systems in various corporate environments, (Honda Finance, Extra Space Storage, The Hughes Center, Health Care Offices, UBS

Greensboro/Winston-Salem, North Carolina Area

- Data Migrations of all users.- White Glove customer support for clients- SCCM Images and Software upgrades.- Active Directory account password resets.- Coordinated with users to complete migrations and backup of previous data. - Worked with the helpdesk to resolve client trouble tickets in Service Now.

United States

• Create and update websites for all 9 divisions of the Dept. of Surgery.
• Created and printed marketing material and Grand Rounds posters.
• Edited and printed Professional photos of faculty and staff
• Combined my job duties of a LAN Support Tech Associate and Web Designer Associate to allow my department to be a more well - rounded IT Department.
• Provides technical support and knowledge of computers and/or a network to include setup of computers in the Surgery Department; installing and configuring computer hardware and software; providing assistance to clients.
• Troubleshoot/Install Bitlocker, Securedoc, Filevault encryption software for laptops and desktops.

San Antonio, Texas Area

• Provides technical support and knowledge of computers and/or a network to include setup of computers in the Surgery Department; installing and configuring computer hardware and software; providing assistance to clients.
• Configured and Manage the Spiceworks IT Helpdesk software for the department IT needs. Produced monthly reports for management.
• Toubleshoot/Install Bitlocker, Securedoc, Filevault encryption software for laptops and desktops.
• Troubleshoot/Install hardware and software issues for the 8 divisions of the Surgery department.
• Maintained Level 1 & 2 computer support for remote locations at CTRC, VA, UHS & Main campus.
• Served as the Apple Support Tech for the department. Troubleshoot & Fixed all Apple products.

• Developed an application for the UTSA network users: The application was later branded by OIT Customer Relations as "My PC Toolbar" and is included in the UTSA image which is placed on every newly imaged system on all.
• Collaborated with coworker to create an application for Account Creation in Active Directory (Genesis)
• Provides technical support and knowledge of computers and/or a network to include setup of computers on university network; installing and configuring computer hardware and software; providing assistance to clients of.
• Served as the OIT Building Tech for the Physical Plant Bldg., University Center I, II & III, Science Bldg., Main Bldg., University Heights Campus and John Peace Library Bldg.
• Troubleshoot/Install Banner, AppXtender, Oracle, Crystal Reports, BCMS VU & Bluemen, True Crypt, Safeboot and more.
• Maintain and update the Software & Tutorial Repository for the OITSS for daily use.

United States

• Maintain Compliance of all PCA/PCS Records – JACHO/HIPAA Regulation
• Conduct Orientation of New Employees, Trainings & Meetings
• Filling/Data Entry of Charts and Confidential Documents
• Managed the Structure of an office of 4 employees

United States

• Company Website Development & Maintenance
• Manage the Production of Company Brochures
• Installed, Managed & Configured Healthcare Data Servers & Backups
• Manage the Company Email Systems & Firewalls
• Maintain all Confidential IT Information/Documents/Inventory
• Managed IT Support for 18 companies

United States

Associate'S Degree, Computer Network Engineering

Diploma, High School/Secondary Diploma Programs