Vanessa Singleton Email & Phone Number

Greensboro--Winston-Salem--High Point Area

Greensboro--Winston-Salem--High Point Area

Winston-Salem, North Carolina, United States

Winston-Salem, North Carolina, United States

* Support for all IT Systems and for 400+ users: Including remote support for 18 retail stores locations and production facilities in Little Rock, AR, Asheville, NC , and here in Winston Salem.* Troubleshoot/Install Outlook 365, Sophos, Malwarebytes software for laptops and desktops.* Troubleshoot/Install hardware and software issues for all 5 locations. * Azure AD & Intune setup and deployment * Computer Reimages for new and existing users* Remote support for all base supply stores and peripheral hardware* Managed tickets via Jira ticketing system.* Managed computers in Active Directory including adding & removing new users, creating new accounts, Managing computer group changes

Greensboro/Winston-Salem, North Carolina Area

• Field Nation Company 4.8 Star Rating• Serviced all areas within a 0-3 hour travel radius of current zip code• Over 76 Jobs Completed and 141 jobs completed as a service company• Service Skillsets – Printers, POS Systems & Kiosks, Servers, Cisco Routers & Access Points, Desktop/Laptop Support, NCR Terminals, Hard Drive Replace\Repair\Reimage, Virus Removal, SCO Installs, Media Players, Helpdesk Support, Phone Service, Catalina Computer/Printer tech, Site Surveys and more.• Some Major chains I have serviced: Walmart, Five Below, Barnes & Nobles, Panera Bread, Zaxbys, Dunkin Donuts, Starbucks, Academy Sports & Outdoors, Guitar Center, Pepsi Co, PacSun, Gap/Old Navy, Saks Fifth Avenue, McDonalds, Chick Fil A, Food Lion, Wells Fargo, Ralph Lauren, Georgia-Pacific, T-Mobile, AMC Theatres, CVS, Gabes, Tractor Supply, Advanced Auto Parts, Hot Topic, Carmax, Social Security Administration, Bank of America, Merrill & Lynch, Chili’s, Brown Jordan, Iberia Bank

Greensboro/Winston-Salem, North Carolina Area

- Worked with my team of techs to complete daily assignments of 7-10 PC refreshes.- Worked with SCCM to Image PC's from Win7-Win10 and get the correct softwares needed for each user.- Worked rotating shift to complete the deployments of the Win10 upgrades for staff computers.- Data Migration of users data.- Coordinated with users to make the transition smoother.

Greensboro/Winston-Salem, North Carolina Area

- Upgraded Employee Systems from Win7-Win10. - Data Migrations for Dell Systems- Completed the Upgrades of both hardware and software of Dell systems in various corporate environments, (Honda Finance, Extra Space Storage, The Hughes Center, Health Care Offices, UBS

Greensboro/Winston-Salem, North Carolina Area

- Data Migrations of all users.- White Glove customer support for clients- SCCM Images and Software upgrades.- Active Directory account password resets.- Coordinated with users to complete migrations and backup of previous data. - Worked with the helpdesk to resolve client trouble tickets in Service Now.

United States

• Create and update websites for all 9 divisions of the Dept. of Surgery. • Created and printed marketing material and Grand Rounds posters.• Edited and printed Professional photos of faculty and staff• Combined my job duties of a LAN Support Tech Associate and Web Designer Associate to allow my department to be a more well - rounded IT Department.• Provides technical support and knowledge of computers and/or a network to include setup of computers in the Surgery Department; installing and configuring computer hardware and software; providing assistance to clients of the university; establishing and maintaining connectivity of academic systems; configure and installing network switches; and administering, troubleshooting, and repairing peripherals and software on workstations.• Troubleshoot/Install Bitlocker, Securedoc, Filevault encryption software for laptops and desktops.• Troubleshoot/Install hardware and software issues for the 8 divisions of the Surgery department.• Maintained Level 1 & 2 computer support for remote locations at CTRC, VA, UHS & Main campus.

San Antonio, Texas Area

• Provides technical support and knowledge of computers and/or a network to include setup of computers in the Surgery Department; installing and configuring computer hardware and software; providing assistance to clients of the university; establishing and maintaining connectivity of academic systems; configure and installing network switches; and administering, troubleshooting, and repairing peripherals and software on workstations.• Configured and Manage the Spiceworks IT Helpdesk software for the department IT needs. Produced monthly reports for management.• Toubleshoot/Install Bitlocker, Securedoc, Filevault encryption software for laptops and desktops.• Troubleshoot/Install hardware and software issues for the 8 divisions of the Surgery department.• Maintained Level 1 & 2 computer support for remote locations at CTRC, VA, UHS & Main campus.• Served as the Apple Support Tech for the department. Troubleshoot & Fixed all Apple products.• Achieved Employee of the Month for the department of Surgery.

• Developed an application for the UTSA network users: The application was later branded by OIT Customer Relations as "My PC Toolbar" and is included in the UTSA image which is placed on every newly imaged system on all UTSA campuses.• Collaborated with coworker to create an application for Account Creation in Active Directory (Genesis)• Provides technical support and knowledge of computers and/or a network to include setup of computers on university network; installing and configuring computer hardware and software; providing assistance to clients of the university; establishing and maintaining connectivity of academic systems; configure and installing network switches; and administering, troubleshooting, and repairing peripherals and software on workstations.• Served as the OIT Building Tech for the Physical Plant Bldg., University Center I, II & III, Science Bldg., Main Bldg., University Heights Campus and John Peace Library Bldg.• Troubleshoot/Install Banner, AppXtender, Oracle, Crystal Reports, BCMS VU & Bluemen, True Crypt, Safeboot and more.• Maintain and update the Software & Tutorial Repository for the OITSS for daily use.• Developed/Maintained the Rowdy Tech Pro & Rowdy Tech Pro Website for the OIT Technicians Use• Served as an Encryptor for the campus wide Laptop Encryption Project. (True Crypt/Safeboot)• Created Scripts and Applications with Visual Basic Programming Language to automate daily tasks• Trained Employees on self made Applications, Scripts, Phone Etiquette & OITSS Policies & Procedures• Learned CSS Programming Language for further development of Websites• Completed the Custom Server 2003 – Active Directory Training• Completed the Support Essentials v10.6 – MAC Training• SECC Champion 2010 for the OITSS and Project Management Team• Served on the Events Committee for OITSS• Exceeded my goals in the company, I always maintained high numbers of productivity.• Received (O) Outstanding & (SP) Ratings on my Yearly Evaluation

United States

• Maintain Compliance of all PCA/PCS Records – JACHO/HIPAA Regulation• Conduct Orientation of New Employees, Trainings & Meetings• Filling/Data Entry of Charts and Confidential Documents• Managed the Structure of an office of 4 employees

United States

• Company Website Development & Maintenance• Manage the Production of Company Brochures• Installed, Managed & Configured Healthcare Data Servers & Backups• Manage the Company Email Systems & Firewalls• Maintain all Confidential IT Information/Documents/Inventory• Managed IT Support for 18 companies• Maintenance Off-site Computers Through Remote Assistance• Troubleshoot & Fix Problem Hardware & Network Issues• Troubleshoot & Fix Problem Software Issues• Support & Maintain User Account Information including rights, security & system groups for over 100 users.

United States

Associate'S Degree, Computer Network Engineering

Diploma, High School/Secondary Diploma Programs