Project / Delivery Management Assist strategic team on technical and functional areaEnsure 100% support provided in Production Support, Development & UAT Support areasEnsure IT Processes are aligned to the Business needs Provide effective system solution for new business initiativesParticipate in Strategic initiatives to advice on system functionality wherever requiredIdentify areas of improvement, ensure plan in place, Act as interface between ManagementRisk Management and Mitigation Analyze Process and systems to mitigate riskCreate technical backup and manpower allocation to reduce risk, Ensure all risks are managedManaging the TeamGuide Team in Prioritization of requirements & Resource and Project planningManaging resources and allocating role as per project requirementsReview and monitor resource allocationIdentify Training needs of the team and coordinate with Training team to design planMentoring the team on technical and business related areasHelp in coordination between different verticals of IT TeamConstantly align the IT team, to business needs and goalsCoordinate and follow up with Regional IT teams

Manage Software Development project activities for multiple clients across all project phases, including initiation, planning, execution, monitoring, control and closure.Create, manage and track project deliverables including project schedules, detailed project plans, project scope statements, cost estimates, resource plans, risk & issues logs, status reports.Manage the day-to-day activities of projects; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters.Identify, prepare and negotiate project change orders with clients.Make recommendations to management about schedules, prioritization and resource allocation with input from team members.Coach and train project team members on Software Development processes and best practices. Maintaining program schedules.To ensure Channel Partner delivers all Projects and Programs in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are just as critical to project success as technology.Manage deliverables via Channel Partners in a high profile and/or technically innovative enterprise solution. Produce detailed project plans to manage interdependencies.Review with “Agile” the outcomes of the Projects to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction.Manage, direct or matrix, project managers, technical resource and other resource assigned to a project.Accomplishments:Had successful tie up with multiple organisations in Africa Continent, GCC and Asia Pacific.Implemented a web based CRM for channel partner business and track organizational activities.Maintained and consistency financial growth for 3rd quarter of 2013.

Handled team of 37 people from last 12 months.Taking care of team for their daily activities and monitoring them, Staffing, Shift arrangements.Reporting (e.g. productivity, quality, performance, escalations) of daily work transactions to managers and defining goals according to process and conduct Agile meetingsAnalyzing performance of new Joiners to reduce errors, thereby improving efficiency. Facilitating, training sessions, Team meetings, special events to motivate team & the like.Involve in development of enterprise portal applications using Windows SharePoint Services (WSS), Microsoft Office SharePoint Server (MOSS) 2007 and SharePoint Server 2010.Design and Architecture of SharePoint 2007 and SharePoint 2010 applications.Configuration and deployment of SharePoint 2007 and 2010 infrastructure.Designing and configuration of SharePoint 2007 and 2010 server farms.SharePoint 2007 and 2010 server farms.

Implementing ITIL based support systemManaging operations, team staffing (30+), recruitmentEscalation management MIS, Client Communication & Report Management.Understand the business issues and data challenges of client's organization and industry.Identifies client organization's strengths and weaknesses and suggests areas of improvement.Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.Develops functional specifications and system design specifications for client engagement.

Handled 25 people team in blended process (outbound, inbound & data) for 13 months.Review Features deployed in final web site and applications to meet client requirements and standards and Report Management.Coordinate with different teams in implementing the projects using full SDLC.ACCOMPLISHMENTS:Re-engineered the entire process through incorporating timely preventive actions which contributed to reduction in escalations To maintain Process Updates, communication & to maintain advisor’s Quality I have developed a WIKI (Wide Information Kiosk Interface) in Java scripts/HTML. Through this application organization saved 50% efficient time & 100% printing expenditure for documentation / assessment which also helps to maintaining Data Up to date & management can monitor on process communication. The Migration Services Web Portal is based on Latest Web Technologies allows user to get stuff on Single click on your desktop instead of opening different documents. A new technology to access all Migration Services stuff under a one ruff. Flexibility, Share on same time, Read-only Information, latest Updates, SOP (Standard Operating Procedure), Discussions with UK people, Activity going on, Process Achievements, Messages from Management people, thoughts. So this is all about, the new Code name “Wiki”.As a team we were awarded as best performer of the month for May 09.Awarded by organization for making The Best project for knowledge sharing.Completed T100 Telecom Domain Training (Telecom Business Module).To maintain Process Updates, communication & to maintain advisor’s Quality I have developed an Online Assessment System in Java scripts/HTML. Through this application organization saved 100% printing expenditure for assessment which also helps to maintaining Data Up to date & management can monitor on process communication.

Software Installation, Troubleshooting, Network Administration, Service Ticket ManagementTechnical Support, Directory ManagementHandling Internal Customer SLA for technical issues.Reporting (e.g. weekly performance, efficiency, escalations) about daily work