Assist head planner with timeline development, vendor coordination and day-of execution.

• Coordinate travel arrangements, accommodations and logistics for two traveling tours comprised of a total of 20 company members as well as performance equipment.• Manage tour budget to include expense tracking, reporting and analysis.• Liaise with venues and presenters as the main point of contact to ensure smooth execution of performance to include coordinating rehearsal schedules, audience engagements/outreach, hospitality and other contractual agreements.• Maintain accurate records and database of dance company members to include proper storage of dancer’s contracts, contact information and company policies.• Assist with the recruitment, contracting and onboarding of new company members and maintaining positive working relationships within the company.

• Managed the workflow of 3 team members, ensuring equitable division of responsibilities, informing them of the organization’s goals and objectives and responding to their escalated inquiries and concerns.• Oversaw the membership database of over 20,0000 active members and collaborated with the IT Administrator to enhance the user experience both for members and employees.• Processed new member materials orders and developed the expansion of fulfillment services to provide member materials to all member categories. • Worked collaboratively with the Deputy Executive Director on customer service operations and administrative functions as well as special projects as requested.

• Established the organization’s membership department creating the department’s systems, processes, and templates to enhance and expand the membership experience for over 2,000 members.• Developed and implemented the annual membership plan/budget, $20,000, including strategies for membership recruitment, retention, engagement, and member customer service.• Oversaw the day-to-day membership operations to include membership application processing, member profiles updates, database integrity, benefit management and communication, and portal engagement.• Hosted digital programming to include membership townhalls, membership weeks and new member welcome events with the President/CEO and varying key stakeholders.• Assisted the Programs Department with the planning of the annual conference and festival serving as the lead coordinator for conference registration and volunteer management.

• Provided administrative and project support to the leadership team.• Assisted with meeting preparation to include materials and minutes.• Managed the company’s phone line, general e-mail inbox and postal mail services.

• Served as communication liaison between Artistic Director, dancers, venue and production team.• Supported the Artistic Director with show day logistics, marketing/program design, and post-show reception.• Coordinated ticket sales as well as audience engagement and post-show surveys.

• Served as the project manager for the company’s re-brand launch party, leading a team of 3 to host a sold-out event within a strict timeline and budget.• Oversaw large corporate clients, generating over six-figures annually across multiple accounts, guaranteeing high level customer service and provided detail-oriented proposals/contracts.• Managed several inquiries through the company’s sales pipeline, negotiating contracts and managing event budgets of various sizes.• Collaborated with colleagues across departments as well as work with several vendors to ensure proper and timely execution of all deliveries and events.

• Managed over 600 accounts, focusing on account receivables: creating invoices, issuing financial assistance and minimizing delinquent accounts.• Led registration process by moving prospective students from inquiry to enrolled status.• Streamlined enrollment process alongside School Director to provide thorough registration experience for new and returning students.

• Promoted within first 3 months of hiring from Office Assistant to Office Manager. • Provided thorough office management to maintain studio’s integrity as a professional, family-oriented studio.• Served as main point of contact for on-site and off-site programs, advising on class schedule based on individual goals, building rapport throughout season to ensure high customer satisfaction.• Strengthened account management systems by digitalizing quarterly revenue tracking, organized facility rental procedures and introduced new tuition management software, which decreased delinquent accounts by 60% within 1st year of use.• Collaborated with Program Director on program development, reporting on customer feedback, class evaluations and enrollment statistics as well as assisting with performance planning: timeline creation, volunteer coordination, vendor relations, box office management and communications.

• Established and managed the youth performing dance company, growing it from 3 to 26 elite members.• Developed program’s structure, level requirements, schedule and handbook, determined tuition pricing and contract agreements, planned annual auditions and hired instructors.• Organized participation at various events: local and regional festivals, Atlanta’s national dance day activities, So Think You Can Dance’s finalist Courtney Galiano’s The Beat convention. • Cultivated a healthy, fun team dynamic through bonding and mentorship, assisted with high school applications achieving 100% acceptance to the local performing arts high school.

• Increased enrollment by 15% - 25% annually for 4 consecutive seasons through customer relations, event networking and branding.• Designed all marketing materials: website, brochures, newsletters, social media posts and logo to ensure consistency in brand message and image.• Composed clean and concise communications to administrators, instructors, parents and/or students using appropriate channels that resulted in increased click rates and information retention.• Successfully executed open houses and launched registration campaigns for year-round and summer programs as well as represented at external events such as local schools’ open houses and arts nights.

Achieved above average sales by taking initiative to drive additional appointments and creating unique photo experiences for customers.

Provided administrative support to the Office Manager, Assistant Dean and Dean serving both undergraduate and graduate populations.