Vanessa Smiley Email & Phone Number

San Francisco, California, US

As a Senior Vice President of Operations, I provide thought leadership and consulting expertise to develop tailored strategies to help a portfolio of diverse clients identify areas of improvement and achieve their financial objectives. I work closely with key stakeholders and senior leadership teams to guide organizations through process initiatives and.

San Francisco, California, US

Led operations for Impact, a comprehensive suite of performance-based consultative solutions that reduces operational risks at an enterprise-wide level.

Tampa, Florida, US

Daytona Beach, Florida, US

• Summary: Led claims and strategy offering for ZOOM®, a worker’s compensation management consulting group
• Managed ZOOM® internal claims team and external claims management practices
• Collaborated with ZOOM® cross functional team members to define and implement consulting solutions
• Developed, implemented, and led a structured approach to integrate change management activities into ZOOM® project plans

Daytona Beach, Florida, US

• Was responsible for driving growth, reducing costs, improving operations, and successfully creating solutions for complex business problems. Identified ZOOM scorecard trends to identify business solutions for.
• Established processes and metrics to evaluate business performance and stated objectives. Created and implemented process improvement recommendations based on any identified trends/findings. Conducted operational.
• Created client-facing and internal presentations communicating strategic initiatives. Provided updates to senior management and other business partners. Managed multiple projects simultaneously.

Daytona Beach, Florida, US

• Provided proactive claims management strategies to assist in mitigating exposure and reducing claims costs associated with historical, current, and prospective claims. Completed detailed quantitative analysis to.
• Analyzed data from the predictive analytics model(s) to identify key performance indicators with an opportunity for improvement. Using these indicators, established a target list where proactive claims management.
• Created a prioritized list of claims for claims closure projects. During a continuous review, completed a 5-point review strategy to ensure claims are moved towards closure. Closure projects include Sally Beauty 2009.
• Provided the Claims Consultant with account highlights as well as areas for improvement based on participation in claim audits and claim reviews.

Boston, MA, US

• Supervised an eight-person claim service team to ensure first-rate delivery of claim services. Provided technical direction to direct reports through quality reviews so claims reflected proper adherence to the Claims.
• Managed the daily operations of the unit through ensuring employees followed the company’s Claims Quality Requirements. Communicated departmental objectives and operational procedures to the unit through ongoing.
• Resolved customer complaints in a timely fashion to ensure delivery of excellent customer service. Maintained ongoing contact with internal and external business partners through claim reviews, stewardship meetings.
• Completed unit administrative functions, which included performance evaluations, disciplinary actions, and selection of new hires. Identified gaps in performance and developed individualized training plans to help team.
• Developed innovative solutions in to order to achieve a reduction in claim costs and to help achieve operational goals and positively impact the office metrics. Reviewed claim reports in IWE and created Microsoft Excel.

Boston, MA, US

• Served as the primary point of contact in order to resolve customer complaints, problems, and/or issues. Properly identified the issue at hand developed a plan to resolve the issue, and maintained ongoing follow up to.
• Developed leadership ability by guiding team members into making appropriate decisions by providing technical expertise and direction. Maintained accountability of results, quality of work, and customer service of team.
• Appointed as the office return to work coordinator to assist with the national disability management initiative. Attended monthly forum discussions to discuss current claim issues and develop a proactive disability.

Boston, MA, US

• Developed the knowledge and skills to complete thorough investigations, make compensability decisions, negotiate settlements, and manage an inventory of 150-160 lost time worker’s compensation claims. Handled claims in.
• Developed time management skills to organize resources to handle complex claims. Demonstrated effective analyticskills to gather information, analyze facts, and draw conclusions. Increased knowledge of legal liability.