Vinícius Souza Email & Phone Number

As a Quality Control & Service Desk Coordinator at CIAL Dun & Bradstreet, I’m responsible for driving operational excellence and ensuring high-quality service delivery. With over 7 years of experience in IT, I’ve developed a strong foundation in technical problem-solving, process optimization, and cross-team collaboration.In my current role, I lead efforts to investigate, analyze, and resolve complex technical issues, working closely with various stakeholders to ensure seamless system performance. Whether it’s identifying issues and incidents, managing feature enhancements, or ensuring the stability of mission-critical environments, I focus on delivering solutions that enhance both efficiency and customer satisfaction.My ability to navigate intricate challenges, foster collaboration across key functions, and proactively improve processes is at the core of my role. I take pride in creating lasting impact through thoughtful leadership, continuous improvement, and a commitment to maintaining reliable, high-performing systems that support our clients’ success.

Listed skills include Microsoft Office, Microsoft Word, Autoestima, Microsoft Excel, and 5 others.

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  Ampli

  Cybersecurity