Vikramjeet Singh Pardal Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

India

Gurgaon, India

Leading business training within portfolios in the bank. The driving factor of our business is to monitor closely the achievements and compare them to goals. Training and upskilling officers to attain skill set in performing day to day tasks. Moving on to the aspect of gaining a sheer understanding in analysing needs for managerial development through our leadership forums and Engaging tutorials available on our E learning tools. 1. Establish a learning environment for through online tools & Gamifiaction.2. Skill Development and increasing Managerial Effectiveness.3. Ensuring that all New Hires undergo the stipulated number of days assigned by RBI for intensive training on product, process & systems.4. Meeting Scheduled Man hours of Trainings meeting Training Man Days Goals.5. Ensuring training imparted as per the Plan & Strategy.6. Periodic revision and creation of Training Content.7. Identification of Training Needs using the same for plotting calendar.8. Ensuring Training needs Assessment is done on a monthly basis & modules are developed & rolled out basis the same.9. Managing In house and Vendor Trainers to ensure smooth & seamless rollout of training programs as per the calendar.10. To develop measurement metrics to gauge the effectiveness of all training programs.11. Develop modules basis inputs from the Business for better understanding of processes thereby leading to productivity enhancements12. Management of all the External Agencies having Tele calling Setups and Field Set ups for the bank.13. Training MIS, Calendar and TTT our employee base for business alignment14. Training related Controls are met at all times to ensure Compliance guidelines.

Establishing a learning environment for all employees in our centres PAN India for servicing client values and business excellence. Engaging with Vendors impaneled for our clients for all product process and performance benchmarks. Imbibing a skill based learning for all levels in our business units for development of managerial skills and up skill them to become better coaches. Managing the entire set with skilled and specialised team of trainers to help in getting the desired state. 1. Ensuring that all New Hires undergo the stipulated number of days assigned by RBI for intensive training on product, process & collection systems.2. Ensuring that training is imparted across regions as per the training plan & training Strategy Grid with an average training time per person (training man-days).3. Ensuring Training needs Assessment is done on a monthly basis across regions & modules are developed & rolled out basis the same.4. Managing Regional Trainers to ensure smooth & seamless rollout of training programs as per the calendar across regions.5. To develop measurement metrics to gauge effectiveness of all training programs.6. Develop & impart training to Vendors/Agency/Vendor C.A.S (Customer Assistance Specialists)7. Develop modules basis inputs from the Business for better understanding of collection processes thereby leading to productivity enhancements8. Management of all the External Agencies having Tele calling Setups and Field Collection Set up.9. Training MIS, Calendar, distribution and TTT our Managers stationed at vendor Premises.

Gurgaon, India

Training/Managing/content creation and demonstration of models for trainees staff, employees and branch management groups on behaviour, skill and product process updates. 1. Sales Training for Managers and financial advisors2. Conducting initial screening for candidates wanting to join the insurance sector and providing them with career prospects.3. Training on mandatory IRDA exam for every person who needs to obtain license to sell insurance in India.4. Conducting training programs on financial instruments, selling & pitching skills, personality and grooming, telephonic etiquettes and customer service.5. Organizing seminars on special occasions in colleges, institutes, clubs and residential societies for awareness about the insurance industry and in making a career.6. New Agent Productivity is also one of the key roles. To provide field support to the advisors when required and demonstrate the skills on the sales call with their customers to ensure the right practice is followed and also the penetration of skills.7. Conducting specialized trainings for Managers and other constituents of our organization in order to enhance the skills for better productivity.

Worked with Amex for almost 5 year, in different roles. Mostly with Training, Ops and System Testing. 1. System Testing through Mercury tools to test cases in Dummy servers before Code drop in Production environments.2. Ensure project time lines and write test cases basis the requirement and new product launches.3. As a SME – Subject Matter Expert meet all training related requirement and goals.4. Handling the customer Service channel with high client excellence scores5. Customer focused sales from our incoming Tele calling channels.6. Worked on various buckets – from zero to 60 days in collection related accounts7. Worked in 6 sigma environment.8. FDCPA (Federal Debt Collections Practices Act) certified.9. Meeting Service Level Agreements.10. C-SAT management.11. First Call Resolutions.

Customer Service Executive - Handling Sprint PCS, Customer Service, 1. Bill Disputes 2. Handling Sprint PCS customer service3. Managing billing disputes 4. Activation of Handsets for Sprint PCS Customers.5. Customer Satisfaction and First call resolution.

Bachelor Of Commerce (Bcom), Business/Commerce, General

Higher Secondary, Business/Commerce, General

Xth