Consulted and developed retirement and benefits-related illustrations and analysis for clients, including annuities and life insurance.Liaised with insurance carriers to provide LTC illustrations and data for the administration of policy benefits.Facilitated and prepared retirement benefit plans including LTC and terminal Illness policies.Conducted group presentations on financial literacy, retirement planning and roll-overs.Worked closely with the HR department to address and resolved any benefits-related issues.Maintain clients and beneficiary records.Reviewed and Updated clients' retirement plans annually and advised clients accordingly on guidelines and labor laws.

As the Founder of BA Press, I help business professionals, thought leaders, and aspiring authors turn their knowledge and stories into professionally published books within 45 days. With expertise in book consulting, editing, design, and distribution, I provide comprehensive support at every stage of the publishing journey—from manuscript development to market launch.I’m passionate about making the publishing process accessible and impactful, helping authors elevate their personal brand, expand their professional influence, and create meaningful connections with readers. My goal is to deliver high-quality publications that resonate with target audiences and meet the industry’s highest standards.

- Collected, verified, and recorded employee attendance, including hours worked.- Ensured compliance with federal, state, and local tax laws, including remittance of payroll taxes.- Maintained database of personnel information and accurate payroll records.- Processed and monitored garnishment orders.- Computed wages, commissions, bonuses and deductions.- Prepared paychecks to ensure that employees are paid on time and in the correct amount. - Conducted regularly scheduled audits of payroll records to ensure continued accuracy.- Handled employee complaints and rectified incorrect payments and resolved discrepancies.- Prepared weekly reports to relevant departments about payroll, company budget and expense.

Maintained financial reports, records, and general ledger accounts. Prepared journal entries, account reconciliations, and assisted with monthly close processes. Maintained documentation for accounts payable, purchasing, and conducted internal audits. Performed monthly balance sheet reconciliations. Meet processing and reporting deadlines. Responded to information requests, and processed bi-weekly payroll for 100+ employees. Assisted the Controller as needed.

Coordinated and performed guests check-in and departures. Assigned guests’ room and updated guests’ folio. Verify registration, address, and credit information. Accepted payment for guests accounts.  Maintained house bank and make deposits. Cashed checks and exchanged currency.  Issued keys to and controlled entrance of safety deposit boxes and post charges as requested. Answered and forwarded telephone calls and offered daily wake up calls.

Maintain guests’ relations, and resolved guests questions and concern efficiently. Communicated with guests and client via telephone, e-mail, and regular correspondence; draft status reports on guest service issues; Processed and issued guests refund and exchanges. Follow up with guests to resolve complaints. Maintain an inventory of vacancies, reservations and room assignments. Register arriving guests and assign rooms. Provide information about services available in the community. Compile and check daily record sheets, guest accounts, receipts and vouchers. Present statements of charges to departing guests and receive payment. Reconcile and enter daily accounting data. Enforce hotel security and safety measures.