Vanesa Santana Email & Phone Number

Barcelona, Catalonia, Spain

Front Desk Employee and assistant of GM

Barcelona Y Alrededores, España

- Greeted individuals and groups upon arrival - Provided assistance during transportation and worked as a guide- Sold tours and excursions for groups and individuals - Managed Barcelona Office and daily operations - Document processing, prepared vouchers, rooming lists, etc.- Managed Barcelona Office Cashiering; incomes, daily expenses and payments- Was in charge of temporary staff; trained, delegated, motivated and oversaw new employees - Available on call 24/7, submitted reports and handled complaints- Ensured consistency; ensured and maintained costumer satisfaction

Gran Hotel Princesa Sofia Barcelona

- Was in charge of answering incoming calls and replying to e-mails- Was in charge of overseeing future reservations and made sure everything was correct - Greeted guests by phone with the Welcome Calls - Was in charge of the business center and provided assistance to guests - Also help the front desk team and worked as a receptionist when needed

Bahía De San Francisco Y Alrededores, Estados Unidos

- Answered incoming calls and replied e-mails as appropriate - Sold our operated tours and also tours operated by third parties- Managed “upgrades” to maximize productivity

Barcelona Area, Spain

- Assisted guests and provided information or gave directions - Did check-ins and check-outs- Did cashiering and administrative tasks- Managed office documentation and printed daily reports- Made restaurant reservations and booked any other concierge services

Barcelona Y Alrededores, España

- Dealt with e-mails and with incoming calls and answered them as appropriate - Satisfied guest’s needs, preferences and requests in a specific period of time - Solved, monitored and tracked guest problems and inconveniences- Created WOW moments or organized unique experiences for guests- Took in room dining orders and submitted the orders to the department

Brussels Area, Belgium

- Receptionist - related tasks- Did morning, evening and night shifts

Miami/Fort Lauderdale Area

- Rotated between departments (Kitchen, Restaurant, Night Audit, Housekeeping, Front Desk) - Focused on the Front Desk

Several Cities

- Accompanied groups in combined tours- Organized all activities that appeared on the brochure- Made arrangements with restaurants, hotels, local guides…- Performed commercial tasks, sold optional excursions and booked services - Managed accounting function and was responsible of financial reconciliation

Bachelor'S Degree, International Relations

Professional Studies, Social Work

Bachelor Degree, Tourism And Hospitality

School of Tourism Sant Ignasi in Barcelona-ESADE, Ramon Llull University

Associate'S Degree, Tourism And Hospitality

School of Tourism Sant Ignasi in Barcelona-ESADE, Ramon Llull University

Education record