Veniamin Stakhovsky Email & Phone Number

Belgrade, Serbia

The biggest classified in the world with a $5B+ valuation & 60 million of MAU. 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:► Improved 2 critical moderator services - one that grouped similar items and another that helped identify and block fraudulent accounts. Led the development of a brand-new service within just 6 months.► Audited existing Machine Learning models and suggested ways to make them better. This involved bringing in new data sources to help detect fraud more effectively.► Managed 2 talented teams: a) with 9 members, including team leads, developers, designers, and researchers, b) with 6 members, was focused on Data Science, with a team lead, analysts, and data scientists.► Worked closely with colleagues from different departments, building strong partnerships and ensuring the availability of necessary data for Machine Learning models.► Took the lead in developing a "Feature Store" platform, making it easier for Machine Learning models to access the needed data.► Created a system for reporting and dashboards to keep track of the data quality used in Machine Learning models.► Crafted a roadmap for the Fraud Prevention platform and established clear objectives and key results (OKR) to guide efforts. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬:► Implemented an automated system for blocking fraudulent accounts in Avito ID, reducing fraud misses by up to 6%.► Successfully reduced the Average Handling Time (AHT) by 5% by optimizing the clustering service used by moderators.► Collaborated closely with the Machine Learning team and stakeholders to integrate new data sources into our existing fraud detection algorithms, leading to a 5% improvement in the recall metric.► Led cross-functional teams and developed strategic roadmaps, enabling teams to achieve 80% of their key performance results consistently.

Moscow, Russia

Sber is the top-1 banking in Russia with a $20B+ valuation and 100 million of MAU. Top-10 banking brand in the world.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:► Managed 4 products: application for operator for contact center, application for moderators, process of research and product development, monitoring and reporting system for product and technical metrics.► Ran cycle planning sessions, refined the product backlog, and prioritized the delivery to ensure all work aligned seamlessly with the product vision.► Managed 2 scrum teams of up to 12 people: frontend and backend developers, QA engineers, UX/UI designers, Project Managers, etc. ► Сonducted more than 100 interviews with clients to test hypotheses and more than 30 market and competitor research.► Improved the accuracy metrics for definitions and predictions of incoming intents classes.► Implemented a monitoring and reporting system, based on it, configured proxy metrics to track the impact of the implemented functionality on the business metric.𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬:► Created and implemented an automated system for assigning tasks to operators, leading to a remarkable 9% improvement in Average Handling Time (AHT). This helped the operators manage more cases and boosted overall efficiency.► Working alongside the Data Science and Machine Learning team, we developed a tool to identify the most common user intents. This automation led to a 5% reduction in the need for manual intervention across various scenarios.► Initiated a research and hypothesis testing process from the ground up in the bank's department. This change significantly reduced the time it took to bring new ideas to the market from 4 months to just 2 months.► CSI of operators has increased from 4.2 to 4.7.

Moscow, Russian Federation

Leading provider of next-generation payment and financial services in the CIS. 45 million consumers using its network at least once a month, and $35M+ valuation.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:► Conducted overall analysis and prepared product vision and roadmap.► Developed detailed product feature specifications and ensured engineering understood the 'how' and 'when' for implementation.► Led a dynamic team of 6 professionals, including front-end and back-end developers, design, UX, QA, and an analyst, ensuring seamless collaboration and productivity.► Cultivated strategic partnerships with stakeholders and subcontractors across diverse departments, such as security, data, machine learning, legal, and support, fostering a collaborative environment to meet project goals.► Orchestrated the entire product life cycle, from discovery to delivery, crafting comprehensive roadmaps, driving the implementation of OKRs, establishing vital metrics, meticulous planning, and adept project management.► Pioneered the creation of an MVP from inception, showcasing an ability to bring novel concepts to fruition.𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬:► Redesigned the application form page for our B2B clients, making it more user-friendly. This led to a 5% increase in the conversion rate, ensuring more clients completed applications.► Introduced integrations with services that automated credit application checks. This innovation resulted in a 7% faster processing of applications, making life easier for risk managers.► Took the lead in creating a monitoring and reporting system from the ground up. This system became the backbone for analyzing and calculating product metrics, providing valuable insights for our team.

Moscow, Russian Federation

Top-tier consultant for the largest banks, IT companies, startups, UX, and design firms.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:► Developed and communicated a clear vision for the analytics team and set objectives and priorities for the team, aligning with organizational goals.► Recruited, mentored, and developed a high-performing analytics team► Ensured that all outputs (reports, dashboards, analyses) are of high quality, accurate, and meet the standards set by the organization.► Ensured all analytics projects were completed on time, within scope and budget.► Product Management: research new ideas, interview with consulting clients, create methodologies, prioritization features with product clients team► Engage with key stakeholders to understand their data needs and deliver reports and dashboards that meet stakeholder requirements.𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬:► Successfully recruited and onboarded 5 analysts over one year, increasing the department's bandwidth and capabilities.► Achieved an 80% satisfaction rate on stakeholder feedback surveys regarding the quality and timeliness of analytical insights.► Helped to receive our banking clients the awards the "Top-1 fintech mobile app for B2C, leader of the year" and contributed to the company's strategic objectives, like the growth of revenue by 12%.

Москва, Россия

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:► Engaged with fintech clients to understand their unique challenges, needs, and objectives. Regularly communicate findings and recommendations to both internal teams and external clients.►Guide junior analysts, ensuring the quality of their analyses and fostering their professional growth, also provide training for the client's team► Budgeting, planning, quality control, and creating new research methodologies and ideas.𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬:► Led 10+ fintech consulting projects to completion, exceeding client expectations and contributing to repeat business.► Сonducted 5+ presentations for clients to an audience of more than 70 people► Conducted 7+ pieces of training for product and engineering teams in clients' offices on improving the interface, product metrics for fintech products, reviews on market trends, and competitor analysis

Moscow, Russia

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:► Analyzed data to derive actionable insights that impact business goals. Work with different types of data and tasks in different roles: business analyst, system analyst, product analyst, UX analyst► Created comprehensive reports and dashboards to present findings clearly and concisely to stakeholders and clients► Stayed updated with industry trends and best practices. Research methodologies and tools to enhance analytical capabilities.► Oversaw analytical projects from inception to completion, ensuring they met objectives and were delivered on time, working closely with other departments of the company (UX, design, marketing, sales) and teams of clients 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬:► Streamlined the processing workflow for preparing reports, reducing analysis time by 25%.► Led training sessions for junior analysts, enhancing team productivity and skills, as a result, improved the quality of reports by 15% about feedback from clients► Completed advanced certifications in analytics, contributing to personal and team expertise.► Directed over 10 fintech advisory tasks to consulting, surpassing client anticipations and fostering recurring collaborations.

Moscow, Russian Federation

- Development of digital and media strategies- Competitor analysis (product markets, communications, sites, mobile applications, channels)- Provide post-campaign analysis with conclusions and recommendations- Forecasting KPI's- Participate in development of media plans (banners, RTB, SEM, SEO,mobile, etc)- Research and analysis of consumer behavior and different target audiences- Search and analysis of consumer, technology trends, global and digital trends- experience in using analytics tools such as Google Analytics, Yandex Metrika, TNS Marketing Index, TNS iStar, Palomars AdEx, ComScore, iCreative, Adriver etc.

Product Management

Master Of Engineering - Meng