Viktoria Stoyanova Email & Phone Number

Sofia, Sofia City, Bulgaria

Responsibilities have included:• Building and maintaining Shopify pages for various e-commerses• Managing Social Media channels• Coordinating tasks based on the needed project • Conducting a thorough market research and project presentationAcquired abilities:• Shopify knowledge and hands-on experience • Experience with E-commerce• Task management

Responsibilities have included:• Working closely with Digital Marking and Social Media & Design seniors• Developing Email outbound marketing strategies including targeting and segmentation, messaging, channels, planning & forecasting, and reporting• Creating, analyzing and optimizing digital and email marketing programs targeting decision making unit personas of distinct market segmentsAcquired abilities: • Experience with SEO/content campaigns• Experience with paid ads campaigns (e.g. Facebook Ads, Google Ads...)

Sofia, Sofia City, Bulgaria

Responsibilities:• Serving as the first point of contact for claims registration.• Handling and settling insurance claims as per internal company procedures.• Investigating the details around the claim by identifying and requesting relevant information from various parties.• Making final decisions about coverage and indemnity.• Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them.• Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.• Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.Acquired abilities:• Ability to work independently, organize and prioritize own tasks effectively.• Team-work capabilities – knowledge sharing, providing/seeking guidance and advice when needed.

Glacier National Park, Montana, Usa

Responsibilities have included:• Sustain a positive and safe working environment• Responsible for the accuracy of all payroll hours, schedules, proper inventory and supply ordering• Plan and participate in individual trainings\retrainings for the staff members • Monitor duties and the progress of 20+ Housekeeping employees on all levels• Providing customers with the highest quality of customer service and professionalismAcquired abilities:• Excellent teamwork and leadership skills• Excellent communication, organisational and interpersonal skills• Ability to make prompt, realistic and fair decisions• Ability to priorities workload and use time effectively

Coventry, United Kingdom

Burgas, Burgas Province, Bulgaria

Responsibilities have included: • Maintain a professional and guest-oriented atmosphere in a high-volume retail environment• Receive direct deliveries from suppliers and process the necessary documentation• Cash handling at the point of sale systemAcquired abilities:• Accuracy and strong attention to details• Excellent communication skills with co-workers and international customers• Problem-solving abilities while maintaining positive and professional demeanour

Ruse, Ruse Province, Bulgaria

Bachelor Of Arts - Ba, Advertising And Marketing

Activities and Societies: - Photography society - Visual Communications - Student Marketing Agency - Adobe Photoshop Diploma: 2:1 Upper.

High School Diploma, German, English, Russian And Bulgarian

Activities and Societies: - Class president for 5 years - Event Manager and PR for the Student Union and Student Representative.