V. Sumathi Pradeep

V. Sumathi Pradeep Email and Phone Number

Engagement Portfolio Lead - Cognizant Technology Solutions @ Cognizant Technology Solutions
V. Sumathi Pradeep's Location
Bengaluru, Karnataka, India, India
About V. Sumathi Pradeep

An ITIL certified professional with experience in Account Delivery / Service Management, with a demonstrated history of working in the information technology and services industry. A Competent professional and self-driven individual with ability to effectively manage multiple assignments including Public Cloud Accounts-Azure, in a fast paced environment. Experienced Skilled in Account Management, LEAN, People Management, Risk Management, Vendor Management, Project Management and Business Process Improvement. Strong professional/ Graduate in Computer Science and Masters in Foreign Trade Rich experience in Resource/ People Management, Attrition Management, handling productivity, efficiency and cost reduction Targets. Handled / handling multiple accounts - Bank, Insurance, Life Science, Retail, BeveragesCertifications• ITIL® Intermediate OSA• ITIL® Intermediate PPO• ITIL V3 Foundational• ITIL® Certified Analyst V2Specialties:• Service Strategy/Design/Transition/Delivery and Operations• Key commercial/financial management control• IT Infrastructure Project Management.• Monitoring SLAs & KPIs• Improving productivity• Business Continuity Planning• Implementation of process improvements• Team Building & Leadership• IT Governance

V. Sumathi Pradeep's Current Company Details
Cognizant Technology Solutions

Cognizant Technology Solutions

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Engagement Portfolio Lead - Cognizant Technology Solutions
V. Sumathi Pradeep Work Experience Details
  • Cognizant Technology Solutions
    Engagement Portfolio Lead
    Cognizant Technology Solutions Feb 2022 - Present
    Bangalore Rural, Karnataka, India
    Managing Life Science ( Pharma) accounts E2E for a particular Geo market, aligning to the functionalities of the BU Head. Bringing up Business and Transformation plus manage the deliverables E2E, including and not limited to - manage SLAs, KPIs, New opportunities, P&L, Risk and Compliance, client satisfaction, Governance. Own Delivery Management & Delivery excellence and address delivery issues, resolve escalations. Lead delivery governance set up and works closely with service lines, customer organisations Work closely with Client Executives during monthly governance and annual planning activities Set up delivery and governance rigor and review operational metrics, assess risks, drive mitigation plan Review SOW, WO and actively participate in negotiations with commercial and service line teams Ensure monthly submission of c-margin, forecasts, and operations for the accounts Upskill/cross-train team, Manage BCM. Domains - Bank, Insurance, LifeSciences, Retail, Beverages
    View
  • Ibm
    Service Integration Leader
    Ibm Aug 2018 - Jan 2022
    India
    • Single Account focal for the client – accountable for deliverables, dealing escalations, Risk Management, SIP activities, Employee cascade/benefits. Rich experience in managing multiple accounts in IBM in the span of 15+ years.• Managing Cloud Delivery – Public Cloud -Azure, from Multi-Cloud Managed Services. Execution Leader – Cloud Automation, Ansible. Databases understanding : Oracle, SQL. Multiple Stakeholders Management, managing teams on different Projects• Skills in IT Infra - Project Management from scoping, solution designing, budgeting, resource planning, progress tracking, metrics reporting, risk management to QA and ensuring delivery of projects within time, quality & cost norms • Proficient in facilitating robust Incident, Problem & Change Management as per ITIL guidelines; ensured that goals of Incident Management process are achieved, and normal service is restored as soon as possible for uninterrupted IT operations
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  • Ibm India Private Limited
    Service Delivery Manager / Sip Manager / Project Manager
    Ibm India Private Limited Jan 2016 - Aug 2018
    Bangalore
    • Strong ITIL background with skills in providing IT Service Delivery & Support as per changing business & technology requirements across India & Global Markets; familiar with Offshore -Onsite Delivery Model and worked onsite at Sydney, Australia • Drove numerous Automation & Cost Reduction Projects, Service Improvement Program (SIP) and Continual Improvement Program (CIP) for achieving service excellence, reduction in issues/incidents & performance improvement of the devices• Excels in maintaining a multi-platform IT Infrastructure including IT Assets Management, IT Purchase, Backup & Disaster Recovery Planning & IT Security and supported changes to hardware, software, server or network as per requirement• Customer-centric Manager; skilled in mapping clients requirements, custom-designing IT Solutions & providing excellent services to all valued clients as per SLAs/ TAT leading to enhanced C-SAT
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  • Ibm India Private Limited
    Technical Service Manager- Service Management
    Ibm India Private Limited Nov 2013 - Jan 2016
    Bangalore
    Effective Leader with talent in leading large teams of up to 30+ members across 9 Service Lines and motivating them towards achievement of organisational goals; problem-solver with strong negotiation, communication & analytical skillsGroomed L1 Resources; reduced 2.5 resources’ cost in 2 Service Lines as People Manager o Service Improvement Program which resulted in reducing incidents by 40% by educating technical teams as Service Deliver Manager
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  • Ibm India Private Limited
    Functional Lead - Service Management
    Ibm India Private Limited Dec 2012 - Sep 2013
    Bangalore
    o SAP-Stabilisation Project; initiated 30/60/90 days plan & managed projects to stabilize & transform client’s core SAP-centric systems landscape within 70 days; reduced issues by 80% by ensuring latest upgrades as SIP / Project Managero Reports Generation for Clients based on SL Contracts; applied Lean to reduce unwanted information which resulted in time saving of 3 hours on monthly reports while working as a Production Resource (Team Size: 3)o Automated 5-6 Reports (Daily) which led to cost-reduction of 1 full-time resource (saving 9 hours/day)o Automation Deployment - Positive results in FTE reduction
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  • Ibm India Private Limited
    Cross Services Lead / Backup Analyst
    Ibm India Private Limited Oct 2009 - Nov 2012
    Bangalore
    View
  • Ibm India Private Limited
    Reporting Analyst
    Ibm India Private Limited Mar 2006 - Sep 2009
    Bengaluru, Karnataka
    View
  • Scope International
    Project Consultant
    Scope International Sep 2005 - Feb 2006
    Chennai, Tn
    View
  • Cholayil Pharmaceuticals Limited
    Software Support
    Cholayil Pharmaceuticals Limited Dec 2000 - Aug 2005
    Chennai, Tn
    View
  • Tnau
    Data Analyst
    Tnau Jun 1996 - Nov 1999
    Coimbatore, Tn

V. Sumathi Pradeep Education Details

  • Srk Cas
    Srk Cas
    - Computer Science, Foreign Trade

Frequently Asked Questions about V. Sumathi Pradeep

What company does V. Sumathi Pradeep work for?

V. Sumathi Pradeep works for Cognizant Technology Solutions

What is V. Sumathi Pradeep's role at the current company?

V. Sumathi Pradeep's current role is Engagement Portfolio Lead - Cognizant Technology Solutions.

What schools did V. Sumathi Pradeep attend?

V. Sumathi Pradeep attended Srk Cas.

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