Vanessa Sun Email and Phone Number

Insights & Analytics• Drove the customer profiling project to compare geo-demography and various product performance measures, which evaluated and improved the GTM strategy. • Drew key insights from sales performance data and defined key indicators to form part of the digital strategy.Automation & Automation• Developed the dashboard to story-tell the relationship between base rate hikes and customer behaviour trends; helped the stakeholders make swift pricing strategy decisions.• Automated legacy cost-benefit report and transformed it into a user-friendly dashboard with extensive functions for stakeholder self-serve.

Custodian of dealer remuneration:• Setting up and configuring system requirements• Producing reports, statements, and extracts to internal and external stakeholders• Working with accounts processing team for payments• Troubleshooting system anomalies • Implementing system changesSupporting the MIS manager with commercial analysis, project work and operational efficienciesWorking collaboratively with various stakeholders across all business units to create innovative reporting solutions Managing best practice audit logs for data governance and external auditorsAd-hoc exploratory analysis on big datasets

Responsibilities:• Engaging with key stakeholders to understand business requirements;• Conducting information collection, validation, and analysis to develop reports, plans, and recommendations:- Holding interviews with subject-matter experts to gather and validate data;- Performing analysis across various datasets;- Abstracting the key findings from the analysis and presenting findings with recommendations;- Conducting process documentation and analysis, and promoting process optimisation;- Preparing project status reports for stakeholders;- Supporting the development of client deliverables – documents, presentations, and excel models;- Handling changing priorities and ambiguity frequently.

Achievements:Managed the content and structure of the weekly internal newsletter and ensured the punctual delivery;Coordinated and developed various industrial relations documentation, to:• Facilitate stakeholder engagements with high accountabilityEstablished fortnightly budgeting templates using MS Excel, optimising:• Financial management;• Commercial potential Temporarily covered additional PA responsibilities for National Lead and Senior PartnerResponsibilities:Providing direct support to Team of Directors and finance management services team;Managing planning and delivery of large events, including:• Developing schedules, milestones, and budgets;• Coordinating engagements with key stakeholders; • Orchestrating procurement and logistics;• Identifying and responding to risk;Managing CRM and SAP databases with rigour;Documenting and reporting information, with accuracy;Coding complex timesheets for Partners and Directors via data extraction;Generating WIP and debtor reports weekly, including remediating discrepancies

Achievements:Expanded role scope to include supporting Patient Relations Program, including:• Gathered and analysed data insights for Senior Analyst;• Ensured data integrityResponsibilities:Maintained Excel database of funding requests granted by Committee and systems;Extracted and delivered reporting and documentation data to Committee members;Prepared annual account documentation and updated

Achievements:Acted as a key point of contact for stakeholders to control engagements with Directors;Embedded robust administrative system for Directors, reducing ad hoc processing substantially;Managed office comprised of 8 staff, including coordinating workflows;Developed networking event for 200 people with a short lead time of 2 weeks