Vashini Seelan Uthama Seelan Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Acted as the primary escalation point for complex customer inquiries necessitating resolution beyond initial support capabilities- Proactively escalated fraudulent activities on customer accounts and managed disputes related to suspicious bookings while ensuring policy compliance.- Educate partners regarding the onboarding process, account management, financial transactions and troubleshooting technical issues- Work closely with the product team to address software bugs, resulting in a 5% reduction in average handling time- Collaborated with internal teams to analyze stakeholder data and identify discrepancies that could potentially lead to financial loss- Supported Supply Market Managers and the Growth Team in managing payment method transitions, coordinating marketing campaign participation, and resolving high-risk disputes

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Mentored 40 new hires in customer service skills through case studies and quality assurance coaching, resulting in the development of 8 top-performing team members- Led the team as the Subject Matter Expert for complex cases involving potential financial loss, resulting in 10% reduction in resolution timeframe- Proposed and implemented a weekly procedural knowledge refresher program using Canva and Microsoft PowerPoint infographics, reaching 25 team members- Collaborated with product knowledge experts to improve facilitation skills and applied adult learning principles to educate 17 team members

Malaysia

- Prepare food samples in compliance to HACCP,GMP and HALAL food safety standards- Conduct sensory evaluation and total plate count to detect any microorganisms in finalised product- Assist the R&D team to record and reamend the formulation to resolve customer’s complaints- Gather shelf life data of finalised products to determine the underlying factors leading to spoilage- Conduct research on consumer markets regarding the nutraceutical supplement usage

Bsc Hons Nutrition, Clinical Nutrition/Nutritionist, Second Class Upper Division

Activities and Societies: Bioscience Student In Nottingham (BSN), Gaming Society (GSOC), Nerf Society (NerfSoc)

Foundation Degree In Bioscience

Activities and Societies: Bioscience Students in Nottingham (BSN), ACE society, Nature Club Society