• Collaborated with several internal and external stakeholders like the Workforce Management team, Quality Assurance Team, and Learning and Development team to pilot a new interface for upcoming team members.• Assisted in the development of model reports to track turnaround times (TATs) and detect issues by identifying problematic areas in the product delivery chain. Utilized the FreshDesk CRM and Tableau to cumulatively reduce client complaint rates by 50%.• Tracked and communicated team velocity and sprint/release progress using Jira for metrics, requirements, and documentations. • Coordinated project meetings, agendas, document preparation, presentations, minutes for various meetings including steering committee, advisory committee, integration transition committee.• Worked closely with the program manager and the project managers to complete assigned tasks and manage/track project documents through the project lifecycle.• Tracked and monitored project logs to capture ongoing action items, decisions, issues, and risks while identifying mitigation strategies to avoid unexpected impacts. Followed-up on all open/outstanding items and issues to ensure timely resolution.• Managed central SharePoint repository for project artifacts, approvals, meeting minutes, status reports, and Project documentations. Prepared and presented timely status reports to the project team, stakeholders and senior executives using interactive PowerPoint.