Vishnu Teja Email & Phone Number

Farmington, Mi, Us

Michigan, United States

Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.Developed and implemented customer retention strategies and loyalty programs.Conducted regular business reviews with clients to assess needs and identify opportunities for additional services.Resolved customer complaints and issues promptly and effectively, achieving a 95% satisfaction rate.Collaborated with cross-functional teams (sales, marketing, support) to deliver integrated solutions to customers.Utilized CRM software to maintain accurate customer records and track interactions.Advised clients on IT strategy, infrastructure improvements, and digital transformation initiatives.Led project teams in implementing ERP systems, cloud migrations, and cybersecurity solutions.Conducted technology assessments and provided recommendations to optimize IT environments.Collaborated with stakeholders to define project scope, goals, and deliverables.Managed project timelines, budgets, and resources to ensure on-time and within-budget delivery.Delivered client presentations and status reports to communicate project progress and outcomes.

Michigan, United States

Directed a team of recruiters and coordinators in executing recruitment strategies and achieving hiring goals.Developed and implemented recruitment policies and procedures to streamline processes and ensure compliance.Partnered with senior leadership to forecast staffing needs and align recruiting efforts with organizational objectives.Conducted training programs for hiring managers on effective interviewing techniques and recruitment best practices.Analyzed recruitment metrics and prepared reports for senior management to track performance and identify areas for improvement.Managed full-cycle recruitment process for various roles including technical, managerial, and executive positions.Developed sourcing strategies to attract qualified candidates through job boards, social media, networking, and referrals.Conducted interviews, assessments, and background checks to evaluate candidate qualifications.Collaborated with hiring managers to understand staffing needs and provide strategic recruiting solutions.Negotiated offers and managed the closing and onboarding process for new hires.Implemented applicant tracking system (ATS) enhancements, improving recruitment efficiency by 25%.