Employee Helpdesk
Current📌 Business Process Solutions > Business Process Outsourcing (BPO)⚡️Handle inbound emails and manage, follow-up on, resolve inquiry/request via the ticket-base CRM system (Zendesk), ensuring a high level of detail and providing clients with regular progress updates⚡️Triage and troubleshoot client issues, conduct 1st time investigation before escalating to the relevant team for determining root causes, and apply the best solutions⚡️Clarify inquiry based on guidelines/policies; check technical report, logic in setting, specification & admin documents⚡️Multitask and manage variety of clients with different cases at a time with proper explanation and clarification⚡️% of tickets solved within SLA and over % of clients satisfaction for overall team performance in months📍[My Clients Allocation] 👩💻🫧 Adobe Global 📎 Apple Global 📎Black & Veath Thailand 📎Boeing Sweden, Singapore 📎BP Malaysia 📎Chanel Taiwan, S.Korea 📎Corning Taiwan 📎Estée Lauder Singapore, Thailand 📎Expedia UK 📎Intel Vietnam, Singapore, Hong Kong 📎Intuit Global 📎Jardine Matheson Hong Kong 📎Jardine Restaurant Hong Kong 📎Keppel Vietnam 📎MedTronic Taiwan 📎Microsoft Limited UK 📎Netflix India 📎Natixis UK 📎Sky UK 📎Thermo Fisher Singapore
