RESPONSIBILITIES • Support end-users with IT-related problems in a responsive and service oriented manner. • Setup, management, and maintenance of IT-related equipment. • Monitor backup jobs and ensure high level of completion success rate. • Manage time and projects effectively. • Help put processes in place to maintain a stable network environment. • Training staff with IT related equipment. • Assist the IT director with project work to grow the technology infrastructure of the organization. • Assist with the troubleshooting, installation, and implementation of systems. • Ensure data integrity with regard to our fixed asset inventories. • Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies. • Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing. • Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily. • Maintain hardware and software maintenance agreements to ensure integrity of operations processes.