As a Professional Services Manager key responsibilities...o Managing a team of Solution Consultants, Project Managers, Software Implementation Specialists and Software Engineers and their respective teams.o Meet or exceed client satisfaction targets through the successful delivery of consulting and implementation, ensuring committed schedules, quality, and service.o Collaboration with services partners to manage upcoming change requests and instill customer-specific best practices within partner base.o Define project management goals and deliverables that support business goals in collaboration with stakeholders.o Build the core team through a combination of internal team enhancement and external hires.o Present the implementation strategy to prospective customers, demonstrating the credibility of our delivery organization.o Participate in guidance and provide high-level quality control.o Engage with customers and act as the management sponsor of key projects.o Skilled at building relationships and influencing stakeholders at all levels of the organization, including at the most senior levels.o Excellent communication skills, both written and oral.o Strong decision-making skills including the ability to balance conflicting interest.As a technical project manager I bring a great deal of common sense, I push forward with dealing with conflict and I am obsessed with resolving issues.As Software Manager I managed R&D teams in Windows Dev/Web(Full stack), Mobile developers and QA. I Managed a rigorous and tight software development cycle. Assisted in software designs and development of products using Scrum/Agile/Waterfall approach.Worked with project management team and clients to incorporate new features. Kept executives informed regarding schedule, updates and issued tasks.Performed code reviews and promoted good coding standards.Assisted in R&D reports for tax credit.Wrote up company wide security document.Assisted in RFI for future contracts.