- Provided support to Japanese and foreign customers in Japanese and English.- Set up WiFi routers and mobile devices.- Handled over 800 cases a month.

- Reviewed and refined AI prompts, improving response quality by 25%; - Assessed LLM responses and provided feedback for model training; - Collaborated with researchers to develop guidelines for prompt creation and evaluation.

Led the project from requirements elicitation to proof-of-concept release.

Translated technical documents, user manuals, and software interfaces from Russian to English for IT companies.

Leading the development of internal tools for product information gathering, storing and distribution, ensuring seamless collaboration and successful project outcomes.Key responsibilities:- Led a cross-functional team (devs, testers, designers) of 10+ to deliver 20+ projects on time and within budget.- Collaborated with clients to define project scope and deliverables.- Developed project plans and schedules, boosting team productivity by 30%.- Utilized JIRA, Trello, and Asana for tracking and reporting.- Coordinated with stakeholders across departments and time zones (US, Europe, Russia, China).- Trained and mentored junior project managers.

- Supporting the Project Manager in planning, organizing, and coordinating projects to ensure successful completion within scope, schedule, and budget.- Handling tasks like documentation and competitive research analysis.

- Created levels for online quest games.- Wrote and edited scripts and dialogues.- Enhanced user retention by 15% by integrating player feedback into game updates.

- Managed Russian-speaking online communities for social games.- Created content for social media and supported players.- Managed teams of moderators.- Improved satisfaction of players participating in online communities by 30%.