Vu Long Tran Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Western Chances is a not-for-profit organisation that helps talented and motivated young people who face significant barriers to reach their potential through a holistic model of support. At Western Chances, young people are at the centre of our world. Their hopes for a better future fuel everything we do.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Working closely with various State Government clients across strategy, policy review and program evaluation.- Designed and lead co-design workshops on service delivery design, governance frameworks and agreement frameworks.- In-depth data analysis and strategy review of department Strategic Asset Management Plan across Victoria.- Working closely with clients to ensure effective, tangible and fit for purpose recommendations.- Engaging with client stakeholders to ensure their voices are heard, recognised and actioned.

Melbourne, Victoria, Australia

My role focused on the 'Mental Health Literacy Project', working to improve the mental health literacy of young people and their families from Arabic, Vietnamese, Karen, South Sudanese and Pasifika backgrounds.- Supported the recruitment and coordination of 10 young people from the above communities. Running induction, on boarding, capacity building, training and hosting regular ideation workshops.- Trained volunteers on design thinking, co-design, engagement and facilitation skills. - Facilitated community consultations across five communities to inform and co-create audio-visual resources for mental health literacy- Worked closely with Orygen mental health specialist to ensure accuracy of information that was fit for purpose

Melbourne, Victoria, Australia

- Supported 50+ customers on a daily basis from simple payout figures to complex repossession processes in the Vehicle/Asset loan space.- Maintained strict data maintenance practices to ensure our customers were always contactable and had the latest information- Cohort leader in both call quality and call volume on a weekly basis- Promoted to the Solutions team to handle all non-scripted calls. Supporting our level 1 support team with any enquiries they were unable to handle. - Trained cohort of new hires in the Customer Care team; coaching them on call flow, product knowledge and handling difficult conversations.

- Employ user centred research & design to solve customer pain points on Jetstar.com. Focusing on personalisation, customer co-design and customer satisfaction. - Worked closely with commercial, UX/UI design and development teams during the end to end digital product development - Conducted customer surveys, interviews, workshops and testing sessions to ensure alignment with customer needs - Clear focus on ensuring products were accessible for all manner of customers and easy to use.- Delivered digital development of In-Flight Entertainment: Bring your own device. Set to deliver $4m in annual revenue on commercial launch for FY21- Managing stakeholder expectations and communication between product development teams, vendors and business stakeholders distributed across Australia, China, Bangkok, India, UK and Singapore.- Lead 6-person scrum team comprised of a BA, SM, 2 BE, 1 FE & 1 QA

Melbourne, Australia

- Supported the trial and implementation of portable payment devices for roving airport service staff at Adelaide airport.- Co-designed with front line staff a sales strategy focused on seat sales and awareness- Ran surveys and interviews with front line staff to gauge staff morale and baseline improvement initiatives

Melbourne

• Digital Product owner for the Fees & Flexible Product team, working with both a local and remote agile digital delivery squad. Taking products from ideation through to design, development and user testing. • Digital Product owner for the In-Flight Entertainment team, working extensively with external suppliers and internal delivery teams across Australia, England & Singapore.• Lead the Jetstar lounger review initiative. Responsible for assessing current arrangements with lounge suppliers, engaging with prospective new lounge suppliers and ultimately creating a vision and strategy for Jetstar’s lounge offering that translated into a compelling business case and implementation plan. • Lead the measurement of Jetstar’s current waste footprint for in-flight products; working with commercial operation and font-line teams to conduct a holistic review of our waste.

• Maintaining the high standards expected of Gold Class services through recommendations of food and beverage selection • Operated in a demanding hospitality environment which required effective communication and interpersonal skills with both customers and team management• Lead the kitchen team on shift, ensuring appropriate preparations were done and establishing efficient workflows. • Tasked with the handling of cash and the responsibility of opening and closing the Gold Class service

Melbourne

• Gained exposure to the various sectors of the Australian financial market, namely Retail & Gaming, Small-caps and REITs research teams• Tasked with the individual presentation of Aristocrat Leisure and Star Entertainment Group to executive management team regarding the prospects of the company. Recommended a BUY decision for Aristocrat, netting potential investors 80% upside on a 12-month view• Publication of equity research papers on CommSec detailing forecasting models, risk analyses and sensitivity reports that catered specifically to the needs of both current and prospective clients• Strict adherence to government ASIC and SEC regulations as well as set deadlines

• Prepared engaging set class material for both English & Maths that catered to students of varying abilities• Empowered students to develop self-dependency by encouraging alternative learning approaches • Received positive recommendations from both students and parents regarding the innovative teaching methods employed

Bachelor Of Commerce, Finance & Marketing

Activities and Societies: Melbourne University Debating Society, Students' Association of Management and Marketing, Melbourne Microfinance.

Education record