Vu Ly Email & Phone Number

Vietnam

I am working at the beginning for building all Information Systems and Network System for the Data Center for this Company (Pre-Opening Period). I have worked for all the Informations System and Casino Systems:- IQ Casino Management system.- Octavian – MyAcp system for Slot system.- NovoUtility – IPTV and All Related about TV system (on machine)- GBI system (Chip Counter)- PBS (Counting system)- Unify PABX system (IP Phone)- ERP – SAP system.- ITrak system- MS Exchange server 2016.- Central Credit- SAN Storage- Cadena – HR system.- RKeeper POS system Having Experience with Network and Security system:- Cisco 3950 Core Switch- Cisco 2960 Distribution Switch - HPE 10504 Core Switch Chassis (x8)- HPE FF 5940 Distribution Switch- HPE 5130 Access Switch- HPE Aruba 7210 Wireless Controller- Juniper WAN Router SRX4100- Fortinet 200d Firewall- Checkpoint 15400 Firewall- Baracuda 600 Mail Gateway Working as IT – Infrastructure Manager: Working as IT – System Manager: Working as IT – Application Manager: Working as IT – Support Manager:

 Setting up completely and maintain the Golf system (using Clubon). Control and maintain the Microsoft Dynamic NAV system (PMS system). Control and maintain IGT system (Casino system). Control and monitoring IPTV system. Control and maintain POS system and devices. Successfully to migrate Office System to Office 365. Monitor operating costs, budgets and resources. Assisted support analysts and provided necessary feedback on cases escalated to senior management.  Managed support cases and resolved all issues, evaluated resolution provided to confirm compliance with necessary guidelines.  Reviewed all cases and verified all information and corrected cases when required. Work with Customers, Vendors, and staff to produce Network designs. This involves detailing Network requirements and Equipment to implement different designs, producing network design documents such as drawings and recommendations for a particular approach, and the presentation of same to technical staff and management. Communicate with clients and evaluate their needs and specifications. Create Reports, analyze and interpret data. Conceptualized, developed, and implemented support for Storage Area Networking product lines. Managed OEM vendors on the service side of business, and evaluated contracts. Nurtured project team development in the area of Open Systems LAN/WAN interoperability Coordinated and wrote appropriate system test plans, and conducted the testing and implementation. Was involved in a major technology upgrade project. Assisted in submitting purchasing requisitions to help maintain the inventory of replacement parts.

Vietnam

 Analyzed and resolved issues with connectivity, hardware, software and operating system. Computer assembling and maintenance. Supporting end users and network administrators over the telephone and by email.  On-call support for critical issues from outside of normal business hours and emergency.  Assisting the IT manager with LV2 support requests and escalation request. Controlling IT team, all system and managing all devices at other sites (Hanoi, Haiphong, Da Nang, Quy Nhon, Catlai Terminal, CFS, Tan Hoan Cau…). Providing Training of troubleshooting of Computer Hardware Devices. Responsible for networking, design, installation and maintenance services.  Maintain the company network infrastructure. Managing and getting a responsibility for servers physical security, IT Security audits, reviews and documentations. Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices Coordinating with vendors in case of hardware failures, upgrade, repair, maintenance, and replacement of IT office hardware and software (PCs, Laptops, and Printers). Coordinating with service providers and third parties (PTT, OBS, and Com-net) to make sure all connections in the system. Analysis of Security Alerts and Implementation of Recommendations Third-party middleware and database software. Working closely between global teams which are: Service desk team (Manila - Philippines - Singapore), Mearsk Line Global Service Center (GSC) and Mearsk Line Global Control Center (GCC). Report weekly to IT Operation General Manager. Proactively advise management team on software and hardware needs.

Associate'S Degree, Network And System Administration/Administrator

Bachelor'S Degree, Computer And Information Sciences And Support Services