- Work with suppliers and process new daily orders- Handle customer inquiries, and complaints via phone calls or emails- Find new POD suppliers- Handle dispute cases via payment gateways

- Handle the customers' inquiries, complaints, or service questions via emails, live chat- Cooperate with suppliers to keep track of and fulfill daily orders- Make revenue reports and process weekly payments- Upload new products to online stores on Shopify & Shopbase platform- Look for new suppliers with a competitive quotation- Other tasks assigned by the managers

- Create English conversations related to the approved topics- Work with editors to make necessary revisions and improve the craft

- Teach primary students basic English skills- Prepare worksheets and teaching plans before class- Support foreign teachers before and during the class- Provide feedback based on the workload and classroom behavior- Submit weekly and monthly reports to the manager

- Respond to customers' inquiries via live chat in a timely and accurate way- Gather customer feedback and share it with the PR and Marketing team- Support email marketing campaign, and send cold emails to prospects

- Helping foreign teachers with lesson preparation, including collecting materials and setting up equipment- Reviewing lessons with students on a one-on-one basis or in small groups- Supervising students in class, between classes, and during recreation periods- Tracking attendance, grading assignments, and calculating grades