Business Applications
Current- Led the redesign and implementation of The Source (Salesforce help center website), enhancing front-end user experience, streamlining back-end content management, and migrating training collateral to a new CMS.- Assisted in the migration of training content from Box to SharePoint and supported the development of event participant dashboards in Salesforce.- Validated and tested new Oracle and Salesforce systems, optimized release configurations, and identified standard roles for LCS users using Excel- Assisted with monthly audit procedures and updated navigation bars for the Corporate and Community Hub Sites in SharePoint.