Vu Doan Email and Phone Number

A well-rounder for all matters relating to operations managementAlign, track, plan and organise project activities and allocation of resources to meet deliverables from project objectives, within allocated budgetResponsible for looking after 1st / 2nd line IT Support and IT Processes.Working closely and assisting in our IT project operations, implementation and executionResponsible for infrastructure roadmaps and disaster recovery services to mitigate future service interruptionsResponsible for providing strong leadership for all matters relating to operations support and ITIL/ISO processes/guidelines to achieve service excellenceEnsure compliance to both internal and external SLAPerform other related duties as assigned

1. IT Infrastructure/Security [Process]- Create, maintain documentation and provide education and trainingon information security policies and procedures.- Develop and maintain with Team an ongoing risk assessmentprogram targeting information security matters- Implement security measures with Team to assure that the creditunion complies with statutory and regulatory requirements regardinginformation access, security and privacy.- Coordinate the investigation and reporting of security incidents orthreats from E&Y- Inform senior management of critical security issues andrecommend risk-reduction solutions.- Maintain and coordinate the Disaster Recovery- Assist in complying with all compliance regulations related to theInformation Services area.- Assist in providing budget considerations and recommendationswith respect to upgrades and new security service applications.- Assist in providing provide advanced support to end users onsoftware and hardware requests and issues.- Provide 24x7 on-call support as needed- Perform any other duties as requested by the Senior IT Manager orMANCOM.- Assists in other areas of the department and company asnecessary.2. IT Support Services [Customers]2.1. Respond to all IT support services request and IT securityproblems within SLA- High priority – from 1 to 2 hours.- Medium priority – from 3 to 6 hours.- Low priority – from 1 to 2 business days.2.2. Take over the support South East Asia member and ensuresupport is as SLA2.3. Implement automation tool and produce IT guide for end usersto improve remote support.3. IT Project [Process]Follow up and support all Marico SEA IT projects from MANCOM foryearly.4. IT ProcurementSee legal by legal5. IT Documentation [Process]Ensure all the documentation related to IT security of Marico SEAshould be up to date.6 IT AdminAsset management, LicenceContract management for IT

IT Service Desk Manager South East Asia Region:- Troubleshoot, diagnose, solve user-related problems (End-user)- Supports Remote, telephone, email, chat or live.- Fix end-user related application errors (MS Office, AutoCAD, Adobe, ...)- Fix problems related to PC hardware, laptop, printer, copier, scan- Troubleshoot network issues (Internet, LAN, Printer, Camera)- Timekeeper error correction, network equipment, UPS, switchboard.- Develop IT4U tutorials.Management Services:- Intranet / VPNCisco Telepresense / Cisco IP Phone Meeting Room, WeBex, Skype for Business- Public wifi system- Internal camera surveillance system,- Switchboard and GMS Sim.- Access control system FALCO- uniFLOW Smart Printer System- File Server, Office 365 services ...- FTTH, Megawan, Mobi ...Admin- inventory and asset management.- Building IT Policy

Area: Call Center / IT ServicesSpecialization: IT / Computer - Network / Systems / Database AdministrationRole: Receive, assign and process IT service related requestsAD system, File server, Mail, Camera system, Door, Telephone exchange, Printer.

Support end user, IT tool management + server + admin, event event management, file server and domain management, support for specialized software such as Quang Vinh, SMS.

Area: Repairing & Maintaining Service - Consultants 1088Specialization: Maintenance / Repair (equipment and machinery), construction of switchboard network, camera, hardware consulting, operating Window ...Role: Ensure network system, stable service. Processed service requests with the best solution for customers.