Committed to steering the company towards groundbreaking innovation in IT sector, with a clear focus on sustainable growth and technological excellence.

In my role as General Manager, I led the strategic and operational transformation across the company, fostering a culture of collaboration, innovation, and excellence. Key achievements include:- Spearheaded strategic transformations, enhancing operational efficiency and elevating service delivery.- Drove the company’s expansion into new markets and the enhancement of product offerings, contributing to sustainable growth.- Empowered and developed a leadership-oriented team culture, valuing every member's contribution towards our collective goals.- Strengthened client and stakeholder relations, exceeding expectations to build long-term partnerships.- Promoted innovation and adaptability, keeping us ahead in a rapidly evolving industry.- Managed the company’s financial health, improving profitability while upholding high-quality service standards.

Led the inception, development, and leadership of the Cybersecurity and Managed Services teams, growing to a unit of 35 professionals. Highlights include:- Cultivated an innovative and collaborative team environment, facilitating professional growth.- Aligned department goals with the company’s broader objectives, focusing on client-centric cybersecurity and managed services solutions.- Developed and implemented comprehensive cybersecurity strategies, ensuring client data protection.- Established scalable managed services frameworks, significantly enhancing operational efficiency and client satisfaction.- Fostered strong client relationships through direct engagement, shaping services and solutions to meet their needs.- Encouraged a culture of collaboration and innovation, benefiting both the teams and the company.

Focused on deployment automation and the configuration of scalable, secure hosting environments. Key responsibilities included:- Automated deployment for shared hosting environments.- Configured and maintained IIS, Apache, FTP, Mail, and various DB clusters.- Authored solutions and procedures for both clients and internal use.- Delivered hosting environments designed for security, scalability, and high availability.- Provided 2nd and 3rd level technical support, ensuring optimal service levels.

Managed and maintained network and system infrastructure across multiple locations, ensuring secure and efficient operations. Responsibilities encompassed:- Network planning, implementation, and maintenance, focusing on security and data protection.- Configured, monitored, and maintained Linux servers, Apache/IIS servers, and email servers.- Installed and managed MSSQL, MySQL, and Oracle databases.- Troubleshot network and system issues, maintaining 24/7 operational excellence.- Oversaw LANs and WANs, optimizing network performance and connectivity.