Responsible for Technology and Operational aspects of Citi ATM self-service channel, Product Development & Delivery, Governance, Security & Fraud Solutions, and Support for Citi Bank ATMs in North America. -Manage a global team of IT professionals to provide best in class and innovative self-service customer experience to the Citi Bank N.A ATM Channel. Overall responsibility for retail banking projects, software infrastructure upgrades and compliance solutions for ATM applications

Provide technical and project leadership to a global team of IT professionals, to support Technology and Operational aspects of Citi Bank N.A. ATM channel in North America & Voice Analytics data warehouse teamNotable accomplishments:Web Electronic Journal: Responsible for technical and business direction to develop and deploy an internal Citi cloud hosted web application along with data ware house, hosting real-time transaction data used by the customer service team to investigate a research customer claims for transactions originating at Citi ATMs, with the improved deposit application resulted in 3+ days of faster resolution in customer claims along with 30% reduction in total claims resulted in annual savings of $1M/annum and improved customer satisfaction.Voice Analytics Data Migration: Was responsible for design, setup and migration to a robust and scalable infrastructure ETL and reporting infrastructure (SSIS/SSRS/Power BI) for the SQL Server 2016 Voice analytics data warehouses. ATM Development : Lead efforts to develop and deploy several new functionalities & cross-channel integrations implementations like pin-less payments, custom denomination selection at ATMs, New product launches, enforcing limits on transactions in reducing fraud, lock-unlock functionality, reduced fallbacks, thus enhancing the customer experience.

Lead a team of 23 software developers in a global delivery model and overseeing all aspects multiple outsourced client application projects and portfolios. Overall responsibility for overseeing IT application architecture, software design and development, production support, team building/management, project management, driving innovation and improve quality of deliveries.

Overall responsibility to lead development teams and serve as a mentor to other development staff, Manage projects, Manage employees/contractors, define development standards, leading and participating in system analysis, design and development for designated IT projects and applications. Maintain critical operational applications and systems that support the business

Overall responsibilty developing, implementing, and maintaining multiple Internet/intranet applications; leading team of developers.Application development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms.