- Delivered a gold standard of service to a wide range of HNW and UHNW clients. Maintained prospective customer data via company CRM software which has achieved a meaningful improvement in client retention levels.- Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.- Resolved escalated problems, improved communications operation and provided exceptional internal and client support.- Completed extensive due diligence investigations using public and private databases in accordance with AML to assist business units and prevent operational and reputational risks.- Conducted enhanced due diligence research in attempts to find background information used to support decisions in initiating, maintaining or closing relationships with clients.- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.- Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.- Exceeded KPI goals achieved customer satisfaction levels of 90% within my first three months.- Met and exceeded sales targets by 20% by providing exceptional customer service and proper product recommendations.

- Adding some more experience working in both stand-alone and department store environments- Receiving great feedback from every company I worked for regarding my attitude, work ethic and results to which I contributed whilst in-store. - Being always fully booked with my attendance often requested and Fendi offered me a permanent position based upon performance.

- Prepared marketing projects for companies across a range of sectors, and prepared sales pitches and presentations for each client to guide the creation of new marketing strategies.- Analysed data sets through research and surveys to understand changes in customer behaviour.- Created and managed an online client database for ease of pipeline management and updated for cross-departmental projects.- Analysed market trends, competitors and visibility initiatives to determine crucial information on competitors, customers, and future business opportunities diligently.- Implemented effective trading strategies and evaluated their ongoing performance.- Coordinated projects across departments within global markets and organized events and webinars for clients.- Assisted sales & research teams with experience and understanding of products via presentations, digital tools and events to clients which meaningfully improved company revenue.- Collaborated with team members to drive results, reaching 80% of service target.

- Responsible for devising strategies to increase guest satisfaction and boost the online reputation. Maintained strong working relationships with all hotel departments.- Collaborated with marketing teams to implement effective communication strategies, including promotions and loyalty rewards.- Represented the views and insights of the Front of House, Marketing, and management, consistently considered when devising new promotional campaigns.- Planned and managed customer/consumer market research projects, including presenting these trends to stakeholders.- Developed and cultivated lucrative relationships with both new and existing guests through effective communication and exemplary interpersonal skills.- Top ‘Guest Relation Executive’ voted on both TripAdvisor and Google.- Enhanced the customer satisfaction rate within the hospitality system by 70% compared to the previous financial year.