Thao Vu Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

London, London, Gb

Minneapolis, Minnesota, Us

Plymouth, Mn, Us

Translated analytical findings into clear, easily understandable, actionable insights that drive strong business strategy.Researched and analyzed advertising placement locations to assist sales team with building client proposalsExecute large data pulls using to evaluate current inventory and campaign fulfillment capabilitiesUsed expert knowledge of inventory to provide recommendations to the Sales Team on how to pitch inventory to meet the needs of clientsDrove ongoing efficiencies in how metrics are pulled/analyzedResponsible for updating and utilizing software systems

New York, Ny, Us

Responsible for delivering professional quality case administration in accordance with the rules and procedures of the AAA and applicable law. communicates effectively and responds to inquiries in a timely, courteous matter, and uses professional communication skills to inform and educate clients on ADR processess. -Understands content of the rules and evaluates their application to different cases, proactively identifies case management issues, and working with the Manager of ADR Services, takes appropriate action to resolve case problems-Understands existing billing, disbursement, and collection policies and practices to execute compliance and communicates these wth parties, advocates ,and neutrals-Tabulates accurate electronic files and financial records in accordance with corporate standards-Initiates and conducts administrative conferences and facilitates preliminary hearings on all cases-Provides support and assistance at the discretion of directors on an as-needed basis-Participates in regular training and meetings to review new and existing policies and procedures

Minneapolis, Minnesota, Us

CASE MANAGEMENT-Managed approximately 150 assigned case files at various stages of case development simultaneously.-Utilized research and analysis skills to prepare liability demands to aid in maximizing the value of settlement offers.-Developed and provided client profiles for the main managing partner of the firm.-Maintained up-to-date case statuses and provided attorneys with detiled reports on each case as well as provide next step recommendations.-Prepared and drafted documents as needed to support the arbitration department with filing petitions for arbitration-Trained and onboarded of 3-5 new employees into the case development positionCUSTOMER RELATIONSHIP MANAGEMENT-Operated as the subject matter expert for each client and guided them through the legal process.-Provided high quality customer service for each client by utilizing various lines of communications including in-face meetings, conference calls, and email.-Used interpretive skills when communicating with Vietnamese clients

Main instructor in Vietnamese, managing a class of 30-50 students a year. Primary responsibilities include preparing material to facilitate classroom instruction of Vietnamese in the areas of elementary level reading, writing, and comprehension.

Rockford, Mn, Us

Constructed layout and plan for new website for future web designer and developed written content for product categories. Conducted detailed research and presentation of new social media strategy to sales team. Composed white papers to present to CEO, Tony Vertin, illustrating the importance of social media in growing the company's exposure and customer base. Worked with Director of Sales to encourage sales team to promote newly released "Ready to Use" product line among current customers.Learned and observed the process of the truck washing and car washing industry, gaining hands on experience and full tours of facilities, while using new products to help plan promotion of specific items. Gained valuable knowledge of the food service and warewashing industries through research conducted for website improvement.

Trained in three new employees to be fully efficient in patient care, preliminary screen, updating medical records and use of equipment, and billing insurance.Performed patient care during preliminary vision screening, prior to seeing the doctorContacted insurance companies to ensure accurate benefits and coverage of services. Also completed medical billing processes.Maintained office inventory, managed appointment book, while developing strong relationship with patients.Completed various office functions and training as needed.

Minneapolis, Minnesota, Us

Reaching out into the community to raise awareness of supported causes as well as improve the organization's presence. Responsibilities include organizing events and fundraisers, assisting various projects, and acquiring donations.Planned the monthly Lm8o comedy show fundraiser to help raise money towards organizational cause.Contacted and personally visited local businesses to ask for donations for fundraising eventsAssisted with anti-bullying programs as needed and various responsibilities.

Bachelor Of Science (Bs), Marketing

Global Immersion Program