Veronika Vankina Email & Phone Number

Tbilisi, Georgia

- Developing and Executing Sales and Marketing Strategies- Conducting and implementing a marketing plan- Creating and presenting sales and marketing performance reports- Conducting research on competitors products and services- Ensuring the company meets sales targets- Monitoring team performance- Enhancing customer experience

Tbilisi, Georgia

- Developing and executing sales strategies- Working on conversion boost- Determining the pricing policy- Resolving conflicts- Enhancing customer experience- Collaborating with the team- Meeting sales target- Help to close the deals- Monitoring leads in AMOcrm - Monitoring tasks in Clickup- Monitoring and analysis of the performance of the whole team- Participation in negotiations and meetings with major clients- Mentoring Junior team members- Conducting meetings with partners- Check and review of the proposals prepared by the team- Conducting training for the team- Drafting sales reports

Tbilisi, Georgia

Sochi

manage, control and coordination of all FO employees; monitor all VIP guests & their requests; review and monitor all financial operations of FO employees; resolve guest problems quickly, efficiently, courteously; schedule FO staff; selection of FO personnel; maintain working relationships and communication with all departments; review credit limit report, monitor high balance guests and take appropriate actions; monitor selling status of house daily, monitor occupancy, overbooking, OOO, OOS rooms; monitor guest feedback on daily basis; ensure all Russian and foreign citizens are registered in Federal Migration Service according to the Russian law

Sochi

Sochi, Russia

- pre-opening- OJS trainer- dedicated person for the Visa Worldwide Sponsor Team (Olympics 2014)- SOP translation - consistently review the expected arrivals of the day- assist with the assigning guest rooms, check reservation correspondence- ensure clients are dealt with in a fast, friendly and satisfactory manner- ensure the checking of all register cards, credit card, company and cash payments- handle promptly all customer's requests, problems- ensure adherence to local Russian registration regulations- check on staff performance - check settlement of guest's bills- correctly balance all postings by shift end and resolve any discrepancies

Petrozavodsk

- Control and coordination of Front office- Interview and hire staff- In charge of planning, follow up and execution of training plan and holiday plan- Supervise front office employees (receptionists, bell persons, telephone operators)- Organize VIP amenities- In charge of the weekly staff schedule and timesheet- Handle promptly and courteously problems regarding customer room accommodations and rates- Handle promptly all guest comments, complaints, requests or inquires- Allocate rooms- Authorize paid-outs and discounts- Keep track of lost property inquiries and log book- Monitor the Front Office team’s Overall service and team work daily

Petrozavodsk

- Greet, assist guests- Check the daily arrival list- Manage/allocate rooms- Administer all reservations, cancellations and no-shows- Deal with guest's requests, solving problems- Deal with all the inquiries over the phone and via email- Arrange for special services requested by the customer- Organize a schedule