• Developing the brand in the EU via Social Networks.• Construction and coordination of social networks and marketing plans.• Developing and implementing new strategies & ideas, daily and monthly tasks, continuous quality control at the site.• Creating social content (content marketing), copyright, videos, and images relevant and explorable on social networks. Exploring new opportunities and marketing innovations.• Plan advertising and promotional campaigns in alignment with the business.• Monitoring and reporting on the effectiveness of paid marketing campaigns (KPI, CPC...), managing the different marketing budgets.• Sets up, builds & optimizes paid social campaigns daily to meet KPI.• Managing customer data (CRM) and conduct market research for optimizing marketing campaigns.• Helping the recruitment team and management. Attending regular meetings, coordinating candidates to recruiters.• Searching for the right marketing keywords, SEO, top of the industry trends.• Tools: Hootsuite, Highrise (CRM), Asana, Buffer, Monday, nTask, Google sheet, FB Paid Campaigns, Google analytics.

Responsible for ship arrival and departure clearance for every world wide country port where company sails.• Holding confidential information.• Implementing regulations, updating system, informing captain, and head office.• Close work with each country port Agents regarding ships needs, embarking/disembarking crew or passengers, medical needs, posting, personal loading/offloading, emergencies, flights, and transportations, ship loading of freshwater, offloading of garbage and sewage.• Responsible for any ships major company lloading in the USA - via EDI Trade• Maintain a high standard of personal grooming and an accurate and up to date manual for completion of responsibilities as laid down in job description.• Communicate all change in manning to the home offices.• Being prized from the San Diego Immigration Chief Ocer for the smooth procedure and spotless paperwork during the San Diego cruise run.• Cash Handling - for crew payday twice per month.• Monitoring and storing employee documents (contracts) and job certificates, ship certificates for sailing, and customs clearance. • Update Crew manifests and systems for on board safety regulations and international requirements.• Administer all crew sign on and off documentation.• Having a good relationship with all departments and shore side for any smoot assistance nad ship operation.• Good knowledge of customs rules and regulations, each country's regulations.• Helping HR department.• Creating, approving and storing company invoices.• Sending and monitoring reports, inform, employee and passengers, manifest.• Pro-active approach to problem solving

• Keeping an accurate employment database (CRM), contracts, and documents.• Crew Safety Box deposits and Crew Welfare accounts and administration.• Efficient communication with HOD and Home office to ensure up to date vacation plans• Assisting Chief Purser with Immigration and Custom clearance.• Crew Purser’s cash float and secondary currency exchange cash float.• Administration of ILO sheets and updating CRM database with new documents.• Maintenance of Crew manifests for onboard safety regulations and international requirements.• Holding confidential information.• Accurate and complete administration of crew files including certification, travel documents, personal details, etc…• Proper signing on and off the process for all crew members.• Maintenance and upkeep of the itinerary, job table, and other static data in C-Pay.• Financial reporting to Purser• Constantly operate in accordance with ISM safety regulations and in the interests of the owner.• Maintain a high standard of personal grooming and an accurate and up to date manual for completion of responsibilities as laid down in job description.• Communicate all change in manning to the home offices.• Administer all crew sign on and off documentation.• Ensure vessel distribution of particular crew manifest information.• Ensure crew passport & visa validity and Seaman’s Books are maintained.• Update the CRM database with all crew member’s certification and details.• Update Crew manifests and systems for onboard safety regulations and international requirements.• Familiar with the ship’s safety and security procedures relating to the hotel department in respect of any eventuality.

Providing accurate information and answers to guest/crew questions or concerns.• Check-in / Check-out of the guests• Documents and ensures a satisfactory and timely resolution of customer service issues.• Socializes with and maintains high visibility to guests both on and off duty.• Assists the Front Desk Supervisor in preparing guest documentation as required.• Assists the Night Manager in reconciling all charge checks.• Handles financial transactions and accurately maintains a cash float to be balanced at the end of the day.• Handles guest accounts, registering payment method, charging, and voiding invoices.• Accesses shipboard account, providing guests with copies of folios on request and detailed explanations in response to any queries.• Assisting in preparing traveling documentation for the passenger (flights, transfers, etc.)