Victoria Goldman Email & Phone Number

Austin, Texas, United States

• Processes license applications in accordance with established laws, rules, regulations, and policies and procedures in a high-volume environment. • Receives supporting documentation, reviews for completeness, and verifies all related documents received.• Evaluates applications for initial criminal history, possible affiliations, any disciplinary actions, and licensing conflicts. I work in tandem with the background review team to ensure all applicants comply before approval. • Communicates with a wide variety of applicants in writing and by phone to answer questions and guide/educate customers relating to licensing procedures and requirements.• Communicates with Management and Background Analysts in flagging as well as initiating resolutions to problem applications.• Has received many department awards including customer service, productivity and above and beyond investigation.

Austin, Texas Area

Reverse Mortgage Servicer specializing in HUD Claims

Austin, Texas Area

Reverse Mortgage Servicer specializing in HUD Claims

2523 S. Lakeline Blvd. Cedar Park, Texas 78613

• Provided high quality customer service to clients through multiple mediums• Client Retention, conflict resolution of issues and problem solving• Placed new and existing accounts with the proper franchise owner• Facilitated communication between clients and franchise owners• Maintained schedules for three managers on a daily basis• Proof reading of all contracts for accuracy and signatures• Drafted additional contract documents based on clients’ needs

11200 Lakeline Blvd. Suite 100 Austin, Texas 78717

• Processed orders for insurance materials for 8 separate insurance groups to be sent to large agencies and insurance agents across the country• Shipped materials and tracked orders• Maintained inventory counts and inventory software for a large warehouse and ordered/purchased materials as needed• Handled multiline phone system and provided customer service• Oversaw the daily routine of two other employees• Managed the warehouse independently while the warehouse supervisor was on maternity leave for seven weeks.

9377 Renli Street Austin, Tx 78751

• Managing and processing workflow from technicians and retail sales into software• Prepared deposits and assisted the heads of accounts receivable and accounts payable as needed

6805 Guadalupe Street Austin, Texas 78752

• Processed Insurance renewals, new business and changes to insurance policies• Managed paper flow on tight time schedules• Handled light phone work• Processed daily and weekly reports• This job required a lot of attention to detail• This is a self-motivated job with little supervision• Knowledge of insurance software was instrumental in this job

11200 Lakeline Mall Drive Cedar Park, Texas 78613

• Assisted the manager in running a half a million-dollar store• Managed 4-6 employees in daily routine• Computer paper work for processing shipment and payroll• Assisted customers as needed and ran the cash register• Large amounts of money were under my supervision

800 Guadalupe Street Austin, Texas 78701

• Organizing and shelving of books• Assisting patrons locate what they were looking for• Processed light paper work• Self-managed my duties

206 6Th Street Opelika, Alabama 36801

• Assisted the chapter manager on basic functions of running a small non for profit chapter• Secretarial tasks (typing, computer reports, scheduling appointments)• Clerical tasks (filing, bulk mail outs)• Receptionist Tasks (answering multi line phone system)• Taught basic American Red Cross courses such as Standard First Aid and CPR

Bachelor Of Science, Music Production, 3.7 Gpa

Undecared, General, 2.6 Gpa

Took two semesters of general studies where I brushed up on math, English, and history.