Chief Fulfillment Officer
Greater New York City Area
Sterling Talent Solutions is the world’s largest company focused entirely on background screening. Since 1975, we‘ve been serving Organizations with high quality employment screening and hiring solutions that enable confident people decisions. We pride ourselves on our customer service, unbeatable speed and unrivaled accuracy. With 20 offices in nine countries, our team of more than 3,500 employees proudly serves over 50,000 customers around the world, including a quarter of the Fortune 100. At Sterling Talent Solutions, my teams are responsible for driving customer delight by fulfilling our services on-time, defect-free in a compliant and operationally efficient manner. As Chief Fulfillment Officer, the 4 key areas of focus for me are:• Leading our world-class Operations team that is staffed in 5 countries. With more than 196 countries to continuously monitor, the key to global screening success is having a team that knows where to search, the information to search for and the required compliance requirements in each country.• Building the most advanced fulfillment technology available anywhere in the industry – And never stop improving it. My Product and Engineering teams constantly refine and reinvent our technologies and processes so that we exceed client expectations where it matters most to them and their candidates. • Ensuring that everything we deliver is accurate and compliant. Ensure our process includes numerous check points and quality controls that are designed to deliver reliable information so that clients can make informed hiring decisions.• Improving our profitability by optimizing the data we procure. We establish strong relationships with our fulfillment partners, focus on reducing total cost of delivery, ensure we have redundancy of supply in every country and always looking for more information that we could add to our stack for increasing value proposition for our customers.