Vivek Vijayaraghavan Email & Phone Number

Chennai, Tn, In

India

Chennai, Tamil Nadu, India

Business Consultant working on publishing projects, training and content development for Data Science and ML

Chennai Area, India

Data Science content creation for courses on NLP and social media analytics

Chennai Area, India

Chennai Area, India

• Quality management: Evaluate vendor quality against KPIs, performance reporting and review meetings, Root Cause Analysis and CAPA on vendor quality-related escalations. Run ‘Right First Time in Focus’ programs for quality improvement.• Translate business problems into analytical structures and solve using statistical techniques. Define and interpret metrics for any business problem and measuring business success. Designed BI dahsboards to visualize and analyse performance.• Process Audit: Conduct process audits to check compliance, identify gaps, evaluate process quality and automation and provide recommendations on potential areas for improvement.• Process improvement initiatives: Leverage publishing domain knowledge and change management capabilities to drive process improvement initiatives for enhanced quality and improved efficiency.• New vendor onboarding: Provide guidelines, support materials, clarify questions, review and approve samples during setup and transition stage.• Centralize and streamline guidelines for process documentation, transition materials, guidelines, and roll-out materials.

Chennai Area, India

• Responsible for managing pre-press & publishing operations at SPS for an international publisher account. • Liaise with client’s Senior Management at offices in UK, US, Singapore and Melbourne.• Manage and maintain quality and schedules for complete pre-press services supplied to the customer.• Projects and Transition management: Implement new projects and workflows in various areas based on customer-initiated projects and outsourced services.• Actively pursue and implement productivity enhancement measures across different business processes• SLA adherence, Feedback and Customer Relationship Management• Lead and motivate a team of 400 staff across two production sites. • Training and development of staff in both technical and management cadre.

• Application SuperUser level training on CCI Newsdesk system. Migrated publications from QuarkXpress and CCI Ver.7 based systems to Newsdesk Editorial System. • Conducted training for editorial departments on Editorial workflow and page makeup using CCI Newsdesk.• Supervised & managed overall prepress workflow.• Implemented Color Management in a closed loop environment.• Implemented automated image processing workflow using Agfa’s IntelliTune software.• Standardized workflow for processing of Advertisements received in digital format.