Vladimir Kuzmin Email & Phone Number

Limassol, Cyprus

Limassol, Cyprus

• IT Strategy and Planning: • Developed and implemented IT strategy aligned with the business goals. • Long-term planning for IT infrastructure, services, and development.• Leadership & Team Management: • Managed, mentored, and developed high-performing IT infrastructure team (5 persons), web development team (12 persons), and several outsourcers. • Developed and deployed IT processes and software solutions based on ITIL standards, improving productivity of the infrastructure team by 3x. • Applied SCRUM to infrastructure projects, reducing delivery times by 50%. • Rebuiliding company’s web site, improving traffic by 3x.• IT Security: • Developed and implemented comprehensive security policies, resulting in zero data leak or network breach incidents for the last 3.5 years.• Strategic Outsourcing: • Achieved 20% cost savings through strategic outsourcing decisions, such as using outsourced professionals for SharePoint Intranet development, specific web development tasks, and other specialized tasks.• AI Implementation: • Achieved from 15% to 30% imporovement in employee’s efficiency using AI solutions depending on task. • Reduced 30% of render cost using AI upscale solution.

Moscow, Russian Federation

• Mining Projects: • Designed industrial hardware for GPU mining, enabling the construction of efficient industrial GPU mining farms. • Developed a container-based mining solution, facilitating rapid deployment and operational readiness.• Blockchain Projects: • Advised government clients on blockchain technology applications. • Designed innovative concepts for blockchain usage, contributing to strategic implementations.• Data Centers: • Ensured reliability of hardware, monitoring systems, and support processes using monitoring system (Zabbix) and ITIL-based processes. • Built and managed 4 data centers with thousands of miners.

Moscow

• Founded the call center from scratch, achieving a monthly turnover of €40,000 with zero external investments.• Developed an entire sales department for 2 key clients, significantly contributing to their business growth.

Moscow, Russian Federation

• Applied the Theory of Constraints to redesign IT Service Desk processes, resulting in: • Average time of incident resolution decreased by 5 times. • Average time of incident reaction decreased by 10 times. • Amount of incidents resolved at the 1st line of ServiceDesk increased by 60%.

Moscow, Russian Federation

• Conducted detailed audits and developed goal-oriented IT infrastructures.• Implemented IT management processes according to ITIL, optimizing Service Desk processes with the Theory of Constraints.

• Developed an IT strategy guiding operations for next three years.• Reduced service and hardware costs by 25% while improving supplier relationships.• Initiated and partially implemented business systems projects, including Electronic Document Flow and Personal Data Protection.• Developed and deployed IT support processes.

• Actively participated in IT strategy development.• Designed and implemented IT processes, including Service Desk, and more.• Deployed the Infrastructure Outsourcing and the Genesys Contact Center.• Developed a personal data protection system in compliance with Federal Law 152.

• Managed over 50 servers, 250 workstations, all network infrastructure, etc.• Developed and implemented a DRP & BCP.

• Formed and trained a skilled team, developed IT systems, and ensured information security for over 1,000 servers and computers.

• Supported over 100 customer’s servers and computers.