Kishore V. work email
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The only way to deliver consistent sales growth is to focus on customers and their needs. As a leader, my role is to connect with my team and motivate them to deliver outstanding results. I do this by inspiring them to go beyond the responsibilities and deliver the highest quality services and products.The communications industry is evolving quickly, as new technology is developed, and IoT applications become mainstream. CSPs have a significant challenge to maintain profit margins, requiring changes in business models as the industry becomes commoditized.They need innovative products and services to not only solve business problems and generate a good ROI but to cross the digital chasm. Customers need to be satisfied and trust a company and their people. Trust results in higher usage, stickiness and reduces turn, and builds repeat business.I ensure that the business is solving the right problems and keeping customers happy, and lead across sales, product management, engineering, delivery, and support. My philosophy is to deliver the right results using the right team in the right manner.I believe businesses succeed by hiring competent, motivated people, creating processes that enable them to succeed, and defining clear roles, responsibilities, and goals. I look out for people who can recognize their own strengths and limitations; I believe in situational leadership, the concept of finding the right person to lead in a given situation.My philosophy is to consistently deliver excellent value to both internal and external customers while operating with the highest sense of integrity, honesty, and sincerity. As Winston Churchill said, “Success is not final, failure is not fatal. It is the courage to continue that counts”.Please connect with me on LinkedIn
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Chief Operating OfficerAirlinq May 2023 - PresentSan Ramon, California, Us -
Chief Of Delivery Operations And Customer SuccessMobileum Oct 2020 - May 2023Cupertino, Ca, Us -
Chief Of Roaming Business UnitMobileum Jan 2018 - Dec 2021Cupertino, Ca, UsResponsible for end to end business operations for the Roaming Business Unit. -
Svp Roaming Business UnitMobileum Apr 2014 - Jan 2018Cupertino, Ca, UsMobileum was founded in 2001 as Roamware, and originally was focused on helping mobile operators manage roaming traffic intelligently to grow their revenue quickly. We’ve built mutually beneficial and lasting relationships with customers and continue to invest in technology and people. Our goal is to help our customers accelerate digital transformation, enabling CSPs to maintain and grow existing revenue streams while they work to adapt and discover new ones.The telecommunications industry is undergoing rapid change because of the smart phone revolution, cloud technology and global connectivity. This has resulted in an unprecedented platform for innovation. Our unique technology platform known as Active Intelligence delivers innovative analytics solutions in roaming, fraud, revenue assurance and security, and in customer engagement.I am a founding member of the company, and currently head the Roaming Business Unit. Key Responsibilities:✔ Profitability and growth of the Roaming Business for Mobileum✔ Driving Roaming sales and revenue✔ Gross margin and profitability of the business unit✔ Customer Satisfaction for all customers✔ Executive sponsorship for all Tier-1 accounts✔ Keeping the costs under control and staying within the budget -
Vice President - OperationsMobileum Apr 2013 - Apr 2014Cupertino, Ca, UsI was responsible for all operations at Mobileum, including product management and development, and worldwide delivery. Products included those in the Telecom domain with 2G/3G/4G technology, and analytics products in the Big Data domain. A special focus was on the ever-growing mobile data domain, customized data plans, DPI related analytics, PCRF and LTE based products.My philosophy is that one of the main keys to generating future sales is to ensure that customers are highly satisfied with the products and services that they receive. The cost of retaining clients is much less expensive than acquiring new ones. Because of this, the delivery and support teams are expected to generate sales leads by finding opportunities for change requests, upgrades and maintenance renewals. -
Head - Operations, Vice President - EngineeringMobileum Apr 2008 - Apr 2013Cupertino, Ca, UsMy responsibility was to oversee all activities of the Indian arm of the company including all technical functions. I was especially focused on keeping customers engaged and ensuring minimum turn. One of my direct responsibilities was to be on top of on-time renewal of maintenance contracts.Other responsibilities:✔ Product development lifecycle✔ Technical support✔ Customer satisfaction for over 500+ operators worldwide✔ Executive sponsorship for multiple Tier-1 accounts✔ Keeping the costs under control and staying within the budget -
Avp - Technical Delivery & OperationsRoamware Inc Mar 2005 - Dec 2007Cupertino, Ca, UsMy primary responsibility was worldwide project delivery and execution.Responsible for:✔ The revenue and profitability of the company✔ Optimization of COGS to maintain margins✔ Project delivery to all customers. Executed, on an average, more than 80 simultaneous projects in a quarter✔ Improvement in project delivery quality and timelines✔ Customer satisfaction in project management and deliveryKey contributions:✔ Key role in increasing the company revenue 3 times over in less than 3 years.✔ Spearheaded and set up a completely unique delivery model to reduce onsite costs and improved the company's profitability significantly. Setup SI partnerships across the globe to improve delivery✔ Key contributor in company profitability✔ Managed a geographically dispersed team to keep their motivation high and skills up to date. -
Director - Customer SupportRoamware Inc Jan 2004 - Feb 2005Cupertino, Ca, UsIn this role, I was responsible for setting up a 24 x 7 support operation, ensuring customer satisfaction, and managing globally dispersed teams in areas including Mumbai, Brussels, the US and Amman.Key contributions:✔ Setting up of a competent team to provide 24/7 cover✔ Ensure timely renewals and make sure zero churn✔ Improved CSAT scores significantly -
Senior Development ManagerRoamware Inc Jun 2000 - Dec 2003Cupertino, Ca, UsI was responsible for product development, deployment and launch of several products including: Optimal Routing, Home Shortcodes, Smart Call Assistant, CLI Delivery ecosystem. One of my key contributions was setting up the core engineering team, processes, practices and policies. I was instrumental in setting up the practices and policies for software development including Agile, JUnit testing and so on. To support our products, I set up the technical support and professional services teams.Key contributions:✔ Products delivered were stable and generated the ROI expected by the customer✔ Was involved and a key contributor in the execution of first customer trial of a Mobileum product, first paid deployment of a Mobileum product, first million-dollar deal and the first multi-million-dollar deal. -
Associate ConsultantCiticorp Overseas Software Ltd 1997 - 2000New York, New York, UsCiticorp Overseas Software Limited (COSL), a wholly owned subsidiary of Citibank Overseas Investment Corporation is a part of the Citigroup. In 1984, Citicorp Overseas Software Limited(COSL) was created by Citibank to produce software for its various banking operations. COSL has more than 700 professionals working on various projects for the Global Corporate Bank as well as the Global Consumer Bank. Most recently, it has been acquired by Polaris software Ltd.I was part of the TRIMS Infrastructure group, and was responsible for managing the platform and R&D. My focus centered on DCE, Encina, PowerBuilder, and Filenet. I was also responsible for the management of the middleware components and was part of the team that took the project live on the very first installation. After that, the software was used in Citibank branches in over 70 countries. I set up the product support process and team and received several awards for excellent performance.
Kishore V. Skills
Kishore V. Education Details
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Symbiosis Institute Of Management StudiesFinance & Systems -
Nagpur UniversityComputer Technology
Frequently Asked Questions about Kishore V.
What company does Kishore V. work for?
Kishore V. works for Airlinq
What is Kishore V.'s role at the current company?
Kishore V.'s current role is Leadership | Customer Success.
What is Kishore V.'s email address?
Kishore V.'s email address is ki****@****hoo.com
What is Kishore V.'s direct phone number?
Kishore V.'s direct phone number is 140850*****
What schools did Kishore V. attend?
Kishore V. attended Symbiosis Institute Of Management Studies, Nagpur University.
What skills is Kishore V. known for?
Kishore V. has skills like Telecommunications, Gsm, Ss7, Pre Sales, Lte, Vas, Wireless, Gprs, Management, Sip, Program Management, Ip.
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