Vi Vian T. Email & Phone Number

Optimising cash flow and overseeing HR functions. Proven ability to implement strategic financial practices, ensuring fiscal responsibility. Proficient in managing payroll, benefits, and employee relations. Adept at fostering a positive workplace culture while maintaining strict financial discipline. Committed to driving operational excellence in all facets of office management.

• Completed the BCIA accredited neurofeedback certification training with NIA in 2021. • Provided personalised neurofeedback training tailored to each client's need and received mentoring from supervising neuropsychologists.• Prepared progress reports for NDIS reviews.• Facilitated support management and referrals to health and allied health providers.

• Cultivated strategic partnerships and collaborations with other organisations, businesses, or community stakeholders to expand reach and resources. • Spearheaded data migration project and implemented data keeping policies and procedures, resulting in ability for team members to work remotely and increased overall productivity.• Developed and optimised office processes to reduce time spent on tasks to increase overall productivity, resulting in over 80% reduction of customer no shows.• Advised senior management on strategic and marketing initiatives to identify prospects, increase customers and drive profit growth while being aligned with the mission and vision of the organisation.• Championed marketing and promotional activities, such as developing promotional materials, managing social media accounts and organising promotional events.• Adapted and multitasked to handle various responsibilities and challenges that may arise in a small business environment.

Australia

• Served as the first point of contact for clients, vendors and visitors.• Coordinated and scheduled appointments, meetings, and travel arrangements.• Assisted in preparation for meetings, conferences, and events by arranging logistics, reserving venues and preparing materials. • Provided general administrative support to the director, executives and team members. • Assisted the bookkeeper in accounts payable and receivable processing.• Worked collaboratively with internal and external stakeholders to deliver high-quality outcomes and customer satisfaction.

Melbourne, Victoria, Australia

• Answered patient inquiries and direct them to the appropriate room.• Scheduled appointments and keep track of patient schedules.• Assisted patients with completing necessary paperwork.• Processed payments and insurance claims.• Maintained patient records and files.• Provided administrative support to medical staff.