Victor Waithanji Mwangi Email & Phone Number

Nairobi County, Kenya

Duties & Responsibilities·Responsible for signing up /enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area·Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.·Satisfactorily take the customer through the contract ahead of installation.·Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration.·Ensure the customer/user is present at the time of installation.·Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.·Responsible for giving honest feedback to operations on any consumer complaints.·Responsible for managing the delivery process as stipulated by the organization and use of the required technology.·Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.·In charge of the volume per sales area and increasing consumption of the customers assigned/ allocated to them·Resolving customers delivery concerns and escalating all matters to the responsible persons·Plays a role in giving vital information to the organization around the competitors activities.·Manages and maintains all the customers’ accounts in each area.Personal Attributes· Integrity, Honesty, Commitment to Company goals· Individual initiative good communication skills on the telephone and in- person· Friendly and helpful interpersonal style· Ability to stay calm when customers are stressed or upset.· Attention to detail.· Fluent in English and Kiswahili

Nairobi County, Kenya

Nairobi County, Kenya

• Providing new strategies to sales agents on how to increase sales for Zuku fiber products, attend to customers and close a sale.• Sending daily reports of attendance, sales achieved and leads.• Acquiring, training and grooming new sales agents and ensure that they are well equipped on sales techniques and strategies, and can achieve sales target.• Handling disputes between client and sale agents as they arise.• Ensuring sales agents abide by the organization’s code of conduct between staff and client.• Motivating to sales agents, encouraging them to meet their sales targets, with emphasis on working not just harder, but better as well as criticizing the agents who have behaved in a manner that is not expected of them.

Nairobi

Jcc

 Handle customer inquiries via telephone and/or SMS. Manage and resolve customer complaints. Provide customers with product and service information by clearly explaining procedures; answering questions; providing information. Identify and escalate priority issues and where necessary, follow up customer concerns. Document all customer interaction information according to standard operating procedures. Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures. Maintains technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed

Nairobi

Manage Zuku AccountsSelling and marketing the company products and services on phone or email.• Doing some clerical task such as: Creating of accounts for new subscribers and maintaining existing ones, implementing changes in existing accounts, doing some paper work, transferring calls to various departments e.t.c• Advising clients on how to make payments through the company’s various modes of payment.• Handling of clients’ problems in relation to the services provided via phone or email.• Generating of sales leads.• Greeting customers warmly and ascertaining their reason for calling.• Giving solutions to clients when a product malfunctions.

Sameer Business Park

Customer Satisfaction Make outbound and receive incoming calls with the purpose of churn recovery Maintain and clean up Subscriber database Enlighten and educate new customers (Post welcome survey) Achieve Customer Service Standards Post churn survey Proactively engage with loyal and high risk customers and educate/advise them on available alternatives (products, services and promotions)

Nairobi Rahimtulla Towers

Customer Satisfaction Make outbound and receive incoming calls with the purpose of churn recovery Maintain and clean up Subscriber database Enlighten and educate new customers (Post welcome survey) Achieve Customer Service Standards Post churn survey Proactively engage with loyal and high risk customers and educate/advise them on available alternatives (products, services and promotions)

Dt Dobie

Creating awareness of PesaPoint services at the ATMS as I help customers

Nairobi, Kenya

Nairobi, Kenya

Programing with .Net, C# and VB.net

Supervising Day to day activity of studentsCreating Curriculum Computer Tutor

Data entryNetwork configuration, Printer Sharing over LAN

Giakaibei

Supervising Day to day activity of studentsCreating Curriculum Computer Tutor

Karatina

Supervising Day to day activity of studentsCreating Curriculum Computer Tutor

Master, Information Technology

• Quantitative methods , Data Communication, VB.Net Project (Mathari Hospital Doctors Job Schedule and Nurses Duty Allocation Information.

Diploma 2, Information Technology

• Quantitative methods , Data Communication, VB.Net Project (Mathari Hospital Doctors Job Schedule and Nurses Duty Allocation Information.

Diploma 3, Information Technology

Covering:- * Quantitative methods * Data Communication * VB.Net Project (Mathari Hospital Doctors Job Schedule and Nurses Duty Allocation.

Diploma 1, Information Technology Covering

Computer Information Technology

Comptia Certification A, Computer Troubleshooting And Repair

Microsoft Certification

Microsoft Applications, Microsoft

Secondary Education

Certificate, Secondary Education

Giakaibei/ Kiamwangi Pry School Certificate in Primary Education 394 Marks