- Providing administrative support to the Sales and Marketing departments within Grocery, Specialist and E-commerce.- Creating Visual Aids for in store promotions and product details for online stores.- Managing Trade Show equipment for promotional events throughout the UK.- Raising Purchase Orders, Maintaining CRM databases and providing daily order reports for the Sales teams.- Reviewing and re-writing company Standard Routines.

- Promoted to Team Supervisor after 3 weeks on the project.- Training newcomers and providing support to a team of 12, influencing Customer Service strategy- Managing escalated complaints and head of decisions for customer refund request. - Providing front line support to customers via Twitter for high profile sporting events, including Super Bowl Sunday.- Regular conference calls between UK, US and EU management to exchange project updates and ensure communication consistency with customers.- Writing site and app FAQ’s and creating canned response templates for support staff.

I joined a team of 8 to provide customer support on behalf of the professional sports agency, NFL, after a product incident, affecting 100k customers.- Managing customer relationships via email - Providing account and subscription support for app and desktop products.

After only 6 months with the company, I was invited to help create a newly formed Quality and Compliance department, set out to understand the daily running of the company and make improvements where possible. I was personally responsible for managing all customer damage claims and implementing new processes now put into practice across the business- First point of contact for any complaints raised through Sky and point of contact for any escalated customer complaints- Point of contact for each claimant throughout the claims process, ensuring stability for each customer- Investigating liability by arranging damage report visits-booking service calls and repairs - Hiring 3rd parties when repairs are outside of LDTV services - Liaising with Sky and other companies when works have been carried out on their behalf- Liaising with insurance companies when cost of repairs exceed company allowance- re written and created processes to ensure all claims are managed with complete efficiency and care- Liaising with the finance department to ensure any outsourced works are paid for and charged back to the correct department within the timeline given- Liaising with Directors, the Chief Engineer Trainer, IT Developers & Field Delivery managers to improve current processes-Writing and improving processes within the Field Delivery and complaints departments- Reviewing engineer audits and customer quality surveys, collating data to improve customer care- Pre and post installation checks on jobs booked by Sky - Looking into each individual job to understand the needs of the customer- Actively seeking missed information to avoid failed jobs, keeping KPIs high

- Providing support across multiple departments with invoices, customer service, payroll and general administrative tasks.

- Routinely resolving complaints, including an incident affecting over 40 customers - led the response to resolve the situation whilst keeping to strict timelines- Working closely with the marketing team and events teams to provide the best customer experience, passing on customer feedback and brainstorming to keep the venue up to date and with current times- Managing counter, telephone and internet bookings whilst providing a quality front line service- Collating show sales reports, customer correspondence and general office duties

- Coaching and supporting staff/volunteers, bringing out the best in people and promoting teamwork and excellent customer service - Managing all customer queries and complaints, escalating to the regional manager where necessary - Regularly deputised as store manager for 4 separate stores- Producing daily and weekly finance and progress reports and weekly visual merchandising reports for the Retail Ops Manager using MS Office and participating in weekly conference calls with senior management - Driving sales with "add on" techniques and merchandising, keeping an hourly track of takings to boost moral and hit daily targets - Regularly praised in the weekly company sales figures for hitting above target

- Built relationships with competitors, negotiating low rates for cross hire equipment - Accurately took orders for broadcast equipment hire, coordinated crew requests and managed the logistics of daily deliveries- Resolution of late, duplicate and damaged items using the full suite of MS Office products and custom built workflow software – ensuring complaints were dealt with as a high priority and within company guidelines- Communicated with multiple stakeholders, including business customers, members of the public and internal departments via phone and email

- One of six top performers within World Duty Free selected to launch and grow the new flagship Victoria's Secret store and awarded the 'Gold Star' achievement award for excellent management skills- Built relationships between US and UK retail management, resulting in smoother shipment processes - Delivered an increase in sales during a major stock shortage by designing an off brand plan, approved by the head of retail- First point of contact for any customer queries or complaints, ensuring any issues resolved before the customer left store, allowing a positive customer experience

- Ensuring stock levels were kept high and in line with airport regulations- Invited to broaden my role to merchandising, having the opportunity to show my skills on the shop floor- Ensuring displays were kept to a high standard-Offering support to any customer queries; This lead to me being head-hunted for one of six roles, opening the new flagship Victoria's Secret store

- Venue manager for the length of the festival at The Lighthouse Theatre, Poole and Lincoln Drill Hall, Lincoln- Acted as the single point of contact for performers - helped some individuals to work through stage fright, resulting in them performing beautifully and achieving their goals- When confronted with an issue, managed to reschedule and rearrange plans to fit with unexpected changes, keeping calm and professional throughout, leading to live performances running on time- Maintained close relationships with front-of-house and technical staff, as well as with visitors and their representatives

Awarded the apprenticeship through experience gained volunteering within the arts and media- Acted as the single point of contact for VIPs, including senior political figures; secured an interview with President Obama, for Ben Radio- Managed diaries and travel arrangements for two busy executives - Promoted to Manager of Production & Programming - generated ideas for new content, researched and arranged venues and artists to feature on upcoming shows- Ran a side project to provide an educational tour around London for Schools visiting from abroad - Liaised with Gallery & Museum staff to maximise the value of visits and ensured all delegates were accounted for whilst travelling and visiting attractions

Awarded a 6 month contract via the 'Future Jobs Fund' government programme - Ran a project to develop an unused room into a new arts centre for graffiti and street art classes - Managed hospitality and centre events - ran the press night for the MP of Deptford's fundraising campaign - Managed monthly subscription reports and invoices, purchased stationery and office consumables along with general administrative duties

- Facilitated all types of visits from public access to private viewings- Provided tours and researched current and future exhibitions to provide the most accurate information to visitors

Excellent customer care - started gaining repeat customers within the first 2 months, providing front line quality service and giving them a "personal shopper" experienceDeputised as the manager for two concessions, two stores and one pop up shopQuarterly stock-take reports, financial reports and reconciliation of takings

- Singlehandedly ran the project to deliver a library /resource centre out of an unused classroom. Organised and ran fundraising events with students and school governors- Kept track of school projects, created notes, memos and minutes as necessary for Teaching and Administration staff - Provided 1-2-1 reading support for year 3 students and ran art groups for year 5 and 6 students - After leaving the position to attend College, I volunteered for the school when possible until July 2009