• Project management of product and system development from concept-to-implementation Performed concept analysis and scope definition Created and managed the development of technical specifications Developed and managed implementation plans Coordinated and managed direct and dotted-line resources to achieve project goals Monitored development progress and managed timelines Managed risks and resolved conflicts Provided and maintained frequent updates to project stakeholders Designed and executed test plans Developed and executed release plans Devised and facilitated training modules Delivered finalized product  Oversaw product quality assurance Collected and evaluated project lessons learned for project closure• Key person for product development for high profile clients and strategic partnerships where accuracy and scalability were essential for product features• Identified and implemented technologies that improved and enhanced business objectives• Responsible for strategic planning and implementation of new technology solutions to improve business efficiency and accommodate client requests• Primary point of contact between the business and technology units to ensure all departments are aligned to meet overall business goals• Business owner for multiple product development tools and systems (proprietary and 3rd party) Managed the development roadmap for multiple product development tools and systems Monitored performance and stability of assigned product development tools and systems Investigated and addressed reported user issues• Achieved operational goals by contributing information and recommendations to strategic plans, process improvements, and personnel reviews• Supported human resource goals by increasing team autonomy through mentorship and coaching, communicating clear expectations, and enforcing policies and procedures• Played a key role in hiring of department staff

• Developed technical specification requirements to meet business needs across departments and for the launch of new website• Developed a college selectivity algorithm used to provide college recommendations• Collaborated with software developers (in-house and contractors) to develop and enhance user interfaces• Product management of 2 major client onboarding systems including the writing of technical specification requirements Calculation Engine, a proprietary packaging algorithm to support award estimation College Onboarding Interface, a proprietary user interface to support product development• Created and implemented process flows and product development guidelines for training of new team members• Facilitated training of the client onboarding process and served as subject matter expert for onboarding several clients • Managed the development of junior product specialists Monitored development to ensure timely delivery Reviewed output for quality assurance Ensured products met federal mandate guidelines Coached and counseled team members• Enhanced organization's reputation and strengthened client relations by improving a client’s award accuracy• Added value by proactively taking ownership of projects and driving them to timely completion• Continually increase job knowledge by staying abreast of industry news through listservs and participating in webinars

• Completed FAFSA by phone through use of proprietary software• Guided clients through complex aspects of the FAFSA process• Reviewed FAFSA application for accuracy• Performed client outreach to complete and submit FAFSA• Helped clients understand and meet state filing deadlines• Contributed to successful enhancement releases to proprietary software with detailed-oriented testing• Accomplished high customer ratings for exceptional customer service Built rapport Listened to understand client needs Addressed client needs